Proactive Personnel have an exciing Internal Sales Position that has come available in the Cramlington area,

As an Internal Sales Person you are the key connection to provide effective management of existing customer accounts and developing new business to meet Branch targets by providing an excellent sales service.

The Role

As an Internal Sales Person your main responsibilities will be to:

• Deliver excellent customer service
• Build and maintain successful partnerships with customers, colleagues and suppliers and focus on the achievement of long-term customer loyalty
• Consistently generate profitable sales for the branch, via the telephone by effectively using a range of techniques and resources
• Identify and action appropriate steps to rectify any shortfalls
• Manage customer queries in relation to invoices, orders or stock
• Understand the customer cycle by proactively targeting new customers and developing them into consistent live trading accounts
• Embracing digital channels to enhance the customer offering by proactively promoting the webshop and other digital offerings.
• Collaborating with customers, colleagues and suppliers by supporting with promotions, sales events, supplier days and new product launches
• Utilising IT systems such as M3, Vecta and Microsoft Office to support the customer experience
• Supporting in other areas of the branch as required

Requirments

To be a successful Internal Sales Person at you will be able to demonstrate the following:

• Experience of working in a highly competitive customer focused role (B2B, B2C, retail/hospitality)
• Experience of working within a sales / target driven role
• To be customer centric with a customer service background
• To demonstrate proactive sales via phone, face-to-face & online
• To have had experience of working in a fast-paced role, whilst maintaining a consistent eye for detail
• A flexible approach and an ability to work under pressure
• An ability to recognise sales opportunities
• An ability to embrace change and new technologies

The Internal Sales role is a FULL TIME permanent position working Monday - Friday 07:30 - 17:30 and every other saturday working 08:30 - 12:00