Job Title: Customer Success Manager

Location: Shoreditch (London)

Salary: £33,000 - £36,000 per annum + BONUS

Job Type: Permanent, Full Time (Monday – Friday), Office based

Start Date: September 2024

We’re currently recruiting for a Customer Success Manager to join our team in Shoreditch.

We’re in a unique position having spent the last two years focusing heavily on software development. We’re now looking to add a new team member with the view to propel the company’s client growth, specifically our unique SAAS platform which integrates multiple business operations from online advertising, HR module, Video Interfaces as well as accessing online recruitment advertising services from the UK’s leading sites.

In this brand-new role, you’ll be tasked with managing the onboarding process for a mix of accounts both active and dormant – this requires customer service, account management with a focus on revenue retention and pinpointing features of the software that will best service the client’s needs.

Responsibilities;

• Conduct online demo’s of the platform
• Establishing relationships and nurturing clients to retain long term business
• Assisting with the set-up of key features within client’s accounts based on fact finding missions
• Follow up’s and regular check-ins with clients from managing the initial prospect to interactions, updating the early stages of the Deal pipeline in HubSpot.
• Contribute ideas to clients to help improve their processes
• Driving the business development of the software
• Provide weekly forecasts to and keeping an active, organised pipeline
• Producing tailored proposals and converting to deals

About Us

We’re a friendly bunch and on a daily basis we support each other’s achievements. We’re looking for a keen and enthusiastic CSM Enthusiastic about interacting with clients, employees, and new contacts.

Requirements:

• Customer Success Management Experience – must be from a business-to-business background
• Experience conducting online meetings with clients
• Excellent interpersonal and communication skills
• Strong time management and organisation skills Sales and negotiation skills
• Ability to work well in a team environment
• Ability to work towards targets.

Compensation:

• Full-time position with a salary of up to £33,000 - £36,000 per annum base
• OTE - £50,000 per annum
• Quarterly team socials
• FREE Gym membership
• Monthly/Quarterly Incentives for holidays (Prague, Krakow, Munich, Amsterdam & more!) and day's out/activities.
• Multiple perks available through points scheme (Perkbox - cinema tickets, spa's, holidays + many more
• 8.45am - 5.30pm Monday to Thursday and early finish on Fridays (1hr lunch)

Please click APPLY to submit your CV and Cover Letter for this role.

Candidates with experience or relevant job titles of; Business Development Manager, B2B Sales, Senior Sales, Sales Executive, Sales Representative, Sales Development, SAAS Sales, Recruitment Advertising Sales, Sales Account Executive, Customer Success Manager, CSM may also be considered for this role.