ROLE - ACCOUNT MANAGER - Mid Level with 5 years experience within nurturing existing customers and improve usage of our clients vehicle optimisation software paroduct via new features and upgrade agreements.

Our client are an online SaaS logistics software company which combines dynamic route optimisation, vehicle tracking, real-time progress monitoring and customer ETA messaging. Their Transport software helps their customers, delivery and field service companies, build excellent consumer experience, focus on customer service and efficiently utilize their fleet.

Company Introduction/ Background
Our clients product, first hit the market in 2012, when the team saw an opportunity to develop and introduce a cloud-based solution that offered the optimisation functionality of traditional on-premise systems, but in a more flexible way. As a result, our client was born, and since 2012 the business has gone from strength to strength and now have over 400 customers running distribution and service fleets using our clients generated plans every day.

Their mission is to help distribution and service businesses to dramatically transform their transport operations by removing the everyday challenges and complexities of route optimisation.

Due to expansion they are looking for a LONDON based Transport Account Manager to join their team.

The role will be home based with a requirement to visit the CENTRAL LONDON office a couple of times a week and will focus on the below Account Management duties :

- Improve the clients use of the product and encourage the client to upgrade their contract
- Unlock how the customers use the product and upsell the contract
- Manage 50-100 customers initially with lower value , but develop onto lower numbers of accounts with higher value ie progressing to a Key Account Managers role
- Understand customer's needs and how the TMS product fits in theor business
- general relationship management, with a strong technical aspect to it

Candidate Requirements:

You'll need:

- Good software and technical experience for the TMS and Logistics industry
- Very good analytical skills and writing and verbal skills, able to communicate effectively
- Problem Solving for customers having service or product issues
- Strong relationship building experience
- Strong revenue upselling growth skills
- Strong communication skills and ability to stay calm in challenging situations.
- Exceptional attention to detail.
- Excellent organization skills and be able to multi-task.
- The ability to convey technical topics with simplicity, both verbally and in written form.
- To be a collaborative team player who can take part in productive and respectful discussions with their colleagues, valuing the input of everyone.
- To be happy to share experience, improving the skills of colleagues.
- A can-do attitude with a focus on delighting users.
- Previous experience of use or implementation of routing / scheduling software
- Understanding of ERP / WMS software and relationships between.
- Experience of managing complex projects.
- Ability to manage change with empathy to the end users.

Desirable:
- Basic programming skills (DAX, VBA, JSON, Python).
- Understanding of API and relationships between systems.
- SaaS experience would be an advantage.
- Background in account management / customer success.
- Past user of Aptean, PodFather, Stream or similar route optimization product.