Job Overview
Job Title: Customer Service Supervisor

Duties: A Customer Service Supervisor in our company will

- Manage client and business inquiries

- Handle escalated customer inquiries and complaints

- Ensure high-quality service delivery

- Coordinate lesson scheduling

- Handle administrative tasks

- Implement customer service policies

- Monitor performance and strive to enhance the overall customer experience and satisfaction

- Communicate effectively with customers in English and Bengali

- Multilingual skills are advantageous for this role

Customer Service Supervisor - Skills:

- Strong supervisory skills

- Ability to analyse data and implement improvements

- Be proactive and self-motivated

- Excellent leadership capabilities

- Proficient in English and Bengali

- Knowledge of basic Microsoft programmes

Salary: We will pay a salary of £(phone number removed) per year to potential young and energetic candidates as New Entrants under Skilled Worker Guidelines Option E.

Skills, Experience, and Qualifications: To excel in this role, you should possess the following qualifications and attributes:

• Minimum English Language Skill: A minimum English language skill level of B1/IELTS 4.5 with no less than 4 in any individual section is required to effectively communicate with staff and customers.

• Relevant Experience: A skill level of RQF3 or above and/or relevant experience for the specific position is preferred. However, full training will be provided to the right candidate. This position requires someone who can work efficiently in a fast-paced environment, ensuring the highest standards of hygiene and cleanliness.

Other benefits: The employee must work 38 hours a week. The company is committed to complying with the salary requirements for the position, and therefore, if the threshold is increased by the respective government authority, we will comply with the change.

Additionally, the package includes the following benefits and entitlements:

• 28 days of paid holiday per year (pro rata).
• Employer’s pension contribution to support your financial future.
• Regular salary reviews to ensure fair compensation.
• Recognition and reward for outstanding performance and commitment to excellence.

Job Type: Full-time

Pay: £31,785.00-£33,901.00 per year

Benefits:

• Company events
• Employee mentoring programme
• Language training provided
• Sick pay
• UK visa sponsorship
• Work from home

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• Customer Service: 1 year (required)

Work Location: Hybrid remote in London

Application deadline: 09/09/2024

Expected start date: 07/10/2024