Lead Service Designer

Posted 28/08/2024 by Amber Labs

Remote job
Location:
London
Salary/Rate:
£70,000 - £80,000/annum

AWS DevOps Engineer

Location: Remote – must be UK based

Work Pattern: Full-time/12 Month FTC

Security Clearance: SC Clearable

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

The Role:

Leading collaborative design processes for multiple complex projects.
Planning and leading workshops, reviews, critiques and handovers.
Collaborating with cross-functional teams to shape and communicate the vision and outcomes for omni-channel financial guidance journeys.
Working with colleagues inside and outside to understand and reimagine the full customer journey, including how it intersects with other public–, charity– and private-sector services.
Building UCD capacity across the organisation by sharing insights, principles and best practices with non-designers.
Mentoring junior colleagues and communicating with designers and researchers on other programmes to avoid duplication, maximise learning and ensure the coherence and consistency of MaPS services.
Identifying, understanding and mitigating ways design decisions and processes may negatively impact users.
Working with Interaction Designers, Business Analysts, User Researchers, Policy and Proposition Managers, Product Owners, and Service Owners to understand business requirements and ensure they are addressed in your designs.
Collaborating with relevant internal teams to ensure our services meet GDS standards for suitability, efficacy, usability, accessibility, quality, security and data protection.
Creating user flows and prototypes for testing and review and Identifying and prioritising design assumptions.
Working with user researchers and performance analysts to use analytics, customer feedback and other internal and external data to identify areas for improvement and inform designs.

Benefits:

Join a rapidly expanding start-up where personal growth is a part of our DNA.

Benefit from a flexible work environment focused on deliverable outcomes.

Receive private medical insurance through Aviva.

Enjoy the benefits of a company pension plan through Nest.

25 days of annual leave plus UK bank holidays.

Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

Participate in a generous employee referral program.

A highly collaborative and collegial environment with opportunities for career advancement.

Be encouraged to take bold steps and embrace a mindset of experimentation.

Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.

Type:
Contract
Start Date:
ASAP
Contract Length:
N/A
Job Reference:
LSD
Job ID:
222228748
Applications:
Less than 10

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