Service Delivery Co-Ordinator
Posted 28/08/2024 by Igloo
Service Delivery Co-Ordinator
Location: Gloucester
Salary: £26, 873 per annum
Contract Type: Permanent
About the Role: We are seeking a dedicated Service Delivery Co-Ordinator on behalf of our client in Gloucester. In this role, you’ll play a key part in supporting the smooth operation of the site, ensuring that vehicle movements and operations meet both customer and internal standards.
Key Responsibilities:
- Ensure the administration, coordination, and movement of vehicles meet customer and internal SLA requirements at all times.
- Assist in the day-to-day operations, addressing any issues or incidents promptly and escalating when necessary.
- Work closely with the Operations Manager to plan vehicle arrivals, ensuring efficient use of space, labour, and equipment, and supporting the inspections team as needed.
- Maintain clear communication with the Vendor Support team to prevent delays in vehicle allocation for sale.
- Ensure the smooth flow of vehicles through the auction process, from pre-sale to post-sale logistics.
- Handle general client enquiries professionally, following customer service standards, and escalate any concerns appropriately.
- Adhere to and enforce all HSE requirements and safe operating practices within the yard, ensuring all vehicles are secure, and the site is presentable.
- Work with the Operations Manager to train and develop team members, investigate any disputes, and provide timely feedback.
What We’re Looking For:
- Experience in an operational environment, with a strong ability to work as part of a team.
- Effective communication skills, both verbal and written.
- Flexibility, initiative, and the ability to adapt to changing environments.
- Strong customer service skills, ensuring clients’ needs are always prioritised.
- Experience working within a KPI-driven environment.
- Excellent attention to detail and data accuracy.
- Good time management and organisational skills, with the ability to meet deadlines in a busy setting.
- Ability to assist and train new or less experienced team members.
- Type:
- Permanent
- Start Date:
- Immediate
- Contract Length:
- Permanent
- Contact Name:
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- Telephone:
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- Job Reference:
- 5AUTO2808COORDGLOUCS
- Job ID:
- 222229226
- Applications:
- Less than 10
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