Our client is a well-known HGV dealership with several depots across South east of England. Currently they are looking for an experienced Service Advisor / HGV Service Advisor / Automotive Service Advisor.

You will work Monday to Fridays (42.5 hours per week) and 1 in 3 Saturdays (8.00am to 12 Noon) paid at 1.5 in addition to your salary and bonus.

Responsibilities:

Deal with customer needs face-to-face and over the phone with a professional and friendly approach

Work in Progress (WIP) control for the workshop

MOT and service scheduling

Updating customers with vehicle progress, monitoring all work to ensure that it is completed by the times required and to report any likely delays to the customer

Clarify for the customer and workshop the basis for the repair – Retail / Warranty / Contract

To promote additional workshop services/repairs where applicable

To identify and add parts to VIPs

Check the account detail and level of credit left, obtain authorisation and obtain order numbers from customers

To ensure parts are ordered/requisitioned once relevant authority is received

Inform customer of outstanding campaigns and arrange for work to be completed

To ensure customer reception area is maintained to a high professional standard at all times

To order/ arrange sub-contract work 

To assist and develop parts sales with the objective of meeting relevant targets

To cost completed work and raise invoices

To account for all cash, cheques etc. received and to ensure that all work done and parts used are charged to appropriate accounts

Build rapport with all staff and customers

To maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards

To maintain invoice filing in an accurate, timely and efficient manner

To ensure up to date knowledge and training on all franchise requirements  

To undertake such other tasks as may reasonably be required

To enhance the image and reputation of the company whilst supporting its commercial interests

To comply with good health and safety practice, all statutory requirements, company policies and standard procedures

The perfect candidate will have:

1. Excellent customer service skills
2. Excellent interpersonal, verbal and written communications skills
3. Proven organisational and administration skills
4. Proactive approach to work
5. Able to work to deadlines
6. Problem solving skills 
7. Technical knowledge
8. Analytical skills including working with statistical and costing information
9. Ability to work in a fast pace environment and multitask both alone and part of a team

Perks

Multi manufacturer training programmes available – we will support you with your desired career progression level

30 Days Annual Leave including Bank Holidays

Additional leave with service loyalty (3yrs / 5yrs / 7yrs / 10yrs) 

Holiday + Purchase Scheme (up to 3 days available to purchase)

Employer Statutory Pension Scheme

Free Class IV MOT per year

Mental Health First Aiders

Referral bonus if you introduce your technician friends (£1500!)

Paternity pay – Full 2 weeks pay

Personal Accident Scheme & 2 x Death in Service Policy

Corporate uniform provided

Cycle to work scheme

Free Parking on Site

Working for a friendly family business!

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