FRENCH SELECTION (FS)

Customer Care Advisor with French
Location: Northolt
Northolt tube station on the Central line, West London
Hybrid work 2 to 3 days a week in the office
Salary: up to £28,000 per annum
Ref: 5446B1

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 5446B1

The company:
A successful London business based in West London (Central Line) providing high quality leisure products and accessories to users all over the world

Main duties:
Provide a high level of customer service to all customers by using a wide variety of channels to resolve their enquiries as well as increasing the customer base by driving sales conversions.

The role:
- Support customer's enquiries within brand values
- Provide support through live chat, email, video chat and phone
- Drive customer engagement, suggestive selling and share product knowledge
- Manage transactions such as refunds and vouchers
- Report any issues faced by customers and suggest ideas for improvements
- Attend weekly departmental meetings and factory training sessions when required
- Work with other departments to ensure consistent customer service levels across the company

The candidate:
• Fluency in both French and English
• Able to understand customer needs
• Able to improve and set up new processes when required
• Excellent communication and people skills, genuine desire to provide the best service
• Team player who will contribute to the continuous improvement of the department and company
• Able to work remotely and in the office when required
• Interest in cycling, outdoors activities or other sports

French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.