Customer Service Coordinator

Location: Derby
Salary: £27,000 per annum
Contract Type: Permanent

About the Company:
Our client, a leading national housing developer, is seeking a motivated and organized Customer Service Coordinator to join their dynamic team in Derby. Known for their commitment to quality and customer satisfaction, this company offers an excellent opportunity for career development within a supportive and professional environment.

The Role:
As a Customer Service Coordinator, you will be the first point of contact for homeowners, ensuring that their needs are met with efficiency and professionalism. You will play a key role in coordinating the resolution of customer issues, liaising with various teams, and maintaining high levels of customer satisfaction.

Key Responsibilities:

• Handle incoming customer inquiries and provide prompt, accurate responses.
• Coordinate the resolution of customer issues by liaising with internal teams such as construction, sales, and aftercare.
• Schedule and organize customer service visits and inspections.
• Maintain and update customer records and service logs.
• Ensure all customer interactions are documented and followed up in a timely manner.
• Support the Customer Service Manager in day-to-day operations and administrative tasks.
• Assist in the preparation of reports and customer service performance metrics.

Candidate Requirements:

• Previous experience in a customer service or administrative role, preferably within the housing or construction industry.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• A proactive approach with a strong commitment to customer satisfaction.
• Ability to work independently and as part of a team.

What’s on Offer:

• Competitive salary of £27,000 per annum.
• Permanent role with opportunities for career progression.
• A supportive and professional work environment.
• Comprehensive benefits package, including pension and health insurance.

How to Apply:
If you are an organized and customer-focused professional looking to grow your career with a leading housing developer, we want to hear from you. Please submit your CV