Sales Coordinator
Location: Nottingham
Basic salary £26,000 plus company benefits
Hours: Monday to Friday (40 hours per week)
Sector: Packaging distribution

Protecting what matters, together
We’re dedicated to protecting what matters most - our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows. 

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement, at all stages of your career. 

We provide competitive pay and personalised incentives, alongside adaptable benefits to make your rewards package go further. And additionally, the way we work prioritises work-life balance and flexibility, empowering our colleagues to manage what is most important to them. Our business values commitment, diligence, teamwork, adaptability and a thirst for learning… so if this sounds like you, come and join us to help drive change that enables businesses to plan for a better future. 
 
The Sales Coordinator Role  
Sales Coordination is a key part of what we do, providing the crucial ‘bridge’ between our customers and our internal purchasing, logistics and external field sales teams. Acting as the primary liaison for customer accounts, they facilitate the seamless progression of orders while upholding impeccable standards of sales administration. Proactively engaging in customer account development, the Sales Coordinator focuses on revitalizing lapsed accounts and consistently identifies opportunities to enhance sales through strategic up-selling and cross-selling initiatives. This includes actively initiating outbound calls to customers to nurture relationships, explore new opportunities, and drive sales growth. Additionally, you will be dedicated to delivering first-class customer service, promptly meeting customer needs, and efficiently handling routine sales-related administrative tasks.
 
Sales Coordinator Key Duties
•         Process all sales administration and customer orders accurately, efficiently, and in a timely manner, utilizing the relevant systems
•         Handle customer queries and orders while maintaining exceptional levels of customer service at all times.
•         Proactively develop existing accounts by identifying and seizing opportunities for up-selling and cross-selling across the product portfolio
•         Dealing with incoming customer queries and providing advice & solutions
•         Undertaking outbound activity to help identify and target new customers
•         Working closely with and supporting the external sales team
•         Administration of sales orders/quotations, ensuring customer delivery dates are met
•         Regular use of internal CRM system
•         Closely liaising with internal departments such as logistics and procurement
 
Do you have the correct profile?
We know that this role will ideally suit an experienced internal sales person who can demonstrate a good track-record of success in a similarly fast paced position. That said, it’s often about character and personality. We can offer excellent onsite training and support to new colleagues, so if you fancy a fast paced & varied role where you can showcase your charisma in charming our customers and you’re not afraid to make outbound calls, we would love to hear from you. You will need to learn our internal systems (CRM etc.) but that goes for anyone and we will provide full training. It is however vitally important that you have a first class telephone manner (friendly and professional) coupled with strong administration skills. It also helps if you are commercially aware and target driven. Packaging industry experience would be highly advantageous, but is not essential.
 
We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender identity, religion, or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.
 
The Package
From the commencement of your employment, your paid holiday entitlement will be at the rate of 23 days per calendar year, plus bank holidays, this increases with service. We also offer a competitive basic starting salary. Macfarlane Group is also dedicated to maximizing every employee’s potential, by providing career development plans and pathways in an environment that fosters personal growth and continuous improvement.
 
Your future with us
Here at Macfarlane Group, you truly have the potential to shape your own future and set your own ambitions. We are a large group company where internal promotion and mobility is a key feature of our success. Through tailored career plans, we provide a wide range of structure training & development pathways, utilizing both inhouse expertise to share knowledge and the best-in-class external training partners. There is potential access to management & leadership development, and we work closely with recognised, accredited bodies including the Institute of Leadership & Management (ILM) & the Institute of Sales Professionals ISP). So there really are no limits to where your journey within Macfarlane Group may take you.
 
How to apply/next steps
This is an urgent appointment whereby we will be working to identify and review the very best of applicants swiftly in the hope of selecting the successful candidate to commence with us ASAP. To make an application please simply click ‘apply’ ensuring that your CV is up to date and relevant.

All applications will be acknowledged, shortlisted applicants normally hearing from us within a week or two. Unsuccessful applicants will also be notified at the end of our process, although if you haven’t heard from us within 2-3 weeks of applying, please assume your application has been unsuccessful.

NO RECRUITMENT AGENCIES PLEASE