A dedicated Head of Staffing Operations with at least 3 years of recruitment experience is needed to join our team at Freemans Event Partners, a leading provider of a wide spectrum of services based in Gloucester, on a full-time basis.

Over the past 45 years, we have grown to a business that reaches over 15 million people yearly at over 400 events across the UK and Europe. We cater for a wide range of events, from racing to rugby and other sporting tournaments, festivals, and concerts.

As Head of Staffing Operations, you will execute the FEP Food and Beverage staffing strategy for the casual workforce, ensure the strategy is within budget, and optimise event delivery in line with company standards, operational requirements, and legal obligations.

You will lead the Staffing Team to ensure adequate staffing requirements at events, with teams who can provide exceptional service and create positive experiences for our customers.

This is an excellent opportunity to progress your career with a well-established company!

About Us

Freemans Event Partners is a family-owned business established in 1975 by Stephen Freeman Senior. We have grown from a single fish and chips outlet at Silverstone to now operating across a wide range of high-profile event venues and festivals.

We provide a multi-service offering bespoke to each event and venue. From building food and beverage villages to developing payment solutions and connectivity, we cover every aspect of your event delivery to enhance the eventgoers’ experience.

Key Responsibilities:

• Oversee the Staffing Team for the FEP Food and Beverage division to develop and implement a comprehensive staffing strategy for our casual workforce, which is tailored to the needs of each event, considering factors such as event type, size, and location
• Provide support and guidance to the Staffing Managers and Staffing Assistants, ensuring all training requirements are fulfilled to ensure the successful execution of the staffing plans
• Oversee the whole recruitment process from sourcing candidates to induction
• Monitor and manage the performance of all staffing agencies and suppliers, ensuring they confirm our standards and legal requirements and consistently deliver the quality and quantity required
• Ensure we engage with and retain our event staff through effective onboarding processes, appropriate training, good welfare standards, and regular quality communication
• Resolve any issues or queries on-site in a professional and timely manner
• Liaise with the Head of People and Culture to resolve issues or concerns
• Ensure all staffing practices adhere to legal requirements and health and safety regulations
• Work closely with the People and Culture Team to ensure compliance
• Work with the Finance Team to develop a good understanding and accurate forecast of staffing needs relating to budget
• Oversee allocated budgets, including casual labour, agency spending, uniform, recruitment, and accommodation, highlighting overspending at an early stage and making recommendations for efficiencies, savings, and cost-effectiveness
• Monitor and authorise weekly payroll submissions, validating payments and deductions, and ensuring accuracy
• Take into consideration sustainable solutions and best practices to ensure we take responsibility for reducing our impact on the environment and support the companywide sustainability strategy

Required Experience:

• Considerable experience (minimum 3 years) in a dynamic and fast-paced recruitment or staffing/event management role

Desirable Experience:

• Previous experience working in a front-of-house environment and providing administrative support
• Previous experience using Sage 50 Accounts

Required Skills:

• Good working knowledge of employment law relating to recruitment practices
• Knowledge and understanding of the Working Time Regulations
• Excellent communication and interpersonal skills, with the ability to develop and manage strong supplier relationships and key stakeholders
• Evidence of effective management, leading, coaching, and mentoring a large team
• Strong strategic thinking, analytical and problem-solving skills
• Commercial acumen with experience in managing budgets and working on KPI’s
• Fully competent user of ICT, including MS Office and databases
• UK driving licence and the ability to travel to events in the UK and occasional international travel

Desirable Skills:

• Competent using Publisher
• An aptitude for ICT and confidence in dealing with printer/copier issues
• Current first aid qualification
• Current fire marshal qualification

Benefits:

• Enhanced holiday entitlement
• Long service awards
• Death in service
• Office refreshments and team lunches
• 28 days holiday allowance, plus bank holidays on top.
• Life cover, company pension scheme and employee assistant programme
• Access to Medicash, a healthcare cash plan reimbursing the costs of dental treatments, optical and more! As a Medicash member, you can also access an online GP service, gym, and retail discounts

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.

Candidates with previous experience or job titles, including; Director of Staffing, Staffing Operations Manager, Director of Talent Acquisition, Recruitment Operations Manager, Head of Talent Management, HR Operations Director, Workforce Planning Manager, and Staffing Strategy Director may also be considered for this role.