Client Development Manager
Posted a week ago by Apetito
Overview
Client Development Manager: North of England; York, Yorkshire, Humberside and sourroundings.
(Catering Consultant/Account Manager)
Client Development Manager (CDM) is the face of apetito and is crucial to the success of apetito customer partnerships.
This is an Account Manager style role to enhance our proposition through bringing to life our 'Passion for Service' value supporting existing and new customers with a clear view of keeping customers longer and enabling us to grow faster.
As well as deliver on our 'Passion for Service', you'll be pivotal to the retention of business and securing long term partnerships with your customer base of 30-40 accounts. You will need to allocate customers based on revenue and growth opportunity into differing service tiers from email, phone, online and in person service to ensure effective use of time and delivery of opportunities.
This role is suited to a self-starter, (after a thorough induction) you'll manage your own diary and need to allocate your time wisely, ensuring customer service levels and relationships are sustained as well as delivering on growth opportunities. Experience in a Catering Consultant or Account Manager role would be ideal foundations to build on.
You need to be happy working independently to achieve your objectives whilst also being a team player who contributes in a team environment to deliver shared objectives. Although this is a remote role, you will frequently work with other colleagues from within the team, a cohesive team culture is really important to us.
This role is based from home with 3-4 days per week in your region with customers and some overnight travel will be required.
Who we are
apetito is the UK's leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.
Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.
Wiltshire Farm Foods, our sister company, is the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.
Responsibilities
Retention - Value
The role will also be expected to promote apetito throughout the Care Homes marketplace through extensive networking.
About you
Essential:
We are looking for a self-motivated individual with proven organisational and training skills. Whilst a significant amount of their time will involve working alone you must be a team player who is happy to work within the team to meet joint objectives.
#CVL
Company Benefits
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service, and dedicated to feeding some of the UK's most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito's commitment to a more sustainable future .
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
Client Development Manager: North of England; York, Yorkshire, Humberside and sourroundings.
(Catering Consultant/Account Manager)
Client Development Manager (CDM) is the face of apetito and is crucial to the success of apetito customer partnerships.
This is an Account Manager style role to enhance our proposition through bringing to life our 'Passion for Service' value supporting existing and new customers with a clear view of keeping customers longer and enabling us to grow faster.
As well as deliver on our 'Passion for Service', you'll be pivotal to the retention of business and securing long term partnerships with your customer base of 30-40 accounts. You will need to allocate customers based on revenue and growth opportunity into differing service tiers from email, phone, online and in person service to ensure effective use of time and delivery of opportunities.
This role is suited to a self-starter, (after a thorough induction) you'll manage your own diary and need to allocate your time wisely, ensuring customer service levels and relationships are sustained as well as delivering on growth opportunities. Experience in a Catering Consultant or Account Manager role would be ideal foundations to build on.
You need to be happy working independently to achieve your objectives whilst also being a team player who contributes in a team environment to deliver shared objectives. Although this is a remote role, you will frequently work with other colleagues from within the team, a cohesive team culture is really important to us.
This role is based from home with 3-4 days per week in your region with customers and some overnight travel will be required.
Who we are
apetito is the UK's leading food supplier to the health and social care sectors serving more than 1,300 care homes, health care and education settings.
Our meals are expertly crafted by our dieticians and chefs, and then frozen to lock in the goodness.
Wiltshire Farm Foods, our sister company, is the UK's largest ready meal supplier cooking and delivering over 330 different delicious frozen ready meals across the UK.
Responsibilities
Retention - Value
- Retention is the key challenge of the CDM role. The targets set are to achieve 95% Account & Value retention on existing accounts.
- We aim for zero avoidable home losses (stopping trading with apetito)
- We look for our CDM's to idenitfy opportunities for our KAM's to be able to open new partnerships with care suppliers
- CDM's are targeted to achieve a score or 90% customer satisfaction.
The role will also be expected to promote apetito throughout the Care Homes marketplace through extensive networking.
About you
Essential:
- Proven experience of achieving and exceeding targets from an Account Management perspective.
- Experience delivering training
- Consultative, Solutions-led Sales experience (rather than a hard product sell.)
- Strong Commercial accumen - be able to justify a business-case.
- Objections handling focused around financial issues.
- Good O Levels / GCSEs to support a high standard of business communication skills and numerical analysis.
- Catering experience
- Experience of food/nutritional/technical standards
- Experience of the Care sector
- Customer Service experience
- A Levels/First Degree
- Intermediate/Advanced Food Hygiene Training
- Clean/virtually clean driving license
We are looking for a self-motivated individual with proven organisational and training skills. Whilst a significant amount of their time will involve working alone you must be a team player who is happy to work within the team to meet joint objectives.
- Passion for this role
- Gravitas- Credibility with owners and management boards
- Compassionate and able to show empathy with the customer
- Constantly looking to improve existing practices; strives for excellence
- Resilient & determined
- Excellent influencing and interpersonal skills
- Attentive to customer's needs
- Methodical and analytical in approach, but with a results focus
- Prepared to work flexible hours
- Able to stay away overnight as needed. Typically no more than 1/night per week
- Role will include a significant amount of regional travel depending on location.
- Lives or willing to relocate within reasonable distance of the region
#CVL
Company Benefits
- Competitive salary - accredited Living Wage employer
- Company car
- 25 days holiday per year, plus bank holidays
- Option to purchase up to 5 additional days annual leave per year
- Generous annual bonus scheme
- Pension scheme - employer matched contributions up to 5%
- Life assurance scheme worth 2x annual salary
- Free turkey or voucher at Christmas
- apetito perks scheme including salary sacrifice options and retail discounts
As a family-owned business, we take great pride in being a company that makes a real difference and is dedicated to creating outstanding meals to be proud of.
We develop a range of products designed to enhance health and well-being for all our customers.
We are driven by a passion for service, and dedicated to feeding some of the UK's most vulnerable people.
We proudly support British food and farming, focusing on using the best ethical and sustainable produce in alignment with our goal to reach Net Zero by 2040.
Our ethical standards are recognised by the ETI and we are an accredited Living Wage employer.
Learn more about apetito's commitment to a more sustainable future .
We embrace inclusion, empowering individuals from diverse backgrounds.
Our commitment to making a real difference extends to customers, communities, and staff and we're on a mission to build an inclusive workplace where everyone reaches their full potential.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
- Login or register to view
- Job Reference:
- 6541
- Job ID:
- 222266591
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