Programme Support Office Manager

London or Manchester (hybrid working model, 2 days a week office based, 3 days remote)

Competitive Salary, car allowance, performance related bonus plus benefits

Fantastic opportunity to secure a role as a Programme Support Office Manager on a permanent basis. Programme Support Office Managers are part of the Programme Leadership Team acting as role models, setting standards for programme delivery, demonstrating thought leadership, supporting delivery transformation activity and coaching/developing project managers. The Programme Support Office Manager role requires a strong focus on line management, including the management and development of Programme Support Analysts.

What will you be doing?

•           Develop and implement the PSO vision and strategy and ensure alignment of the PSO with the DCC strategic objectives.

•           Promote project management best practices and continuous improvement within Service Delivery alongside establishing and enforcing project management standards and methodologies.

•           Develop and maintain programme management frameworks, templates, and guidelines.

•           Define and track key performance indicators [KPIs] for success and provide regular reports and updates to senior leadership on status, risks, and issues.

•           Deputise for Programme Directors within DCC and at regulatory forums as and when needed on programme specific matters.

•           Hold external suppliers to account on reporting, milestone completion and dependencies.

•           Line Management, manage a small team of embedded PSO Analysts through:

What are we looking for?

•           Extensive demonstrable experience leading programme support or project management offices in complex multi-faceted programmes involving multiple internal and external stakeholders including customer groups, and regulators and government and/ or public bodies.

•           Extensive line management experience in a high pressure, challenging and ever-changing environment.

•           Excellent communication skills (oral and written) with the ability to gain credibility with executive level stakeholders.

•           Ability to use Microsoft Project and Excel to an advanced level.

•           Proficiency in Project Management tools (e.g., MS Project, Clarity).

About the DCC:

At the DCC, we believe in making Britain more connected, so we can all lead smarter, greener lives. That desire to make a difference is what drives us every day and it wouldn’t be possible without our people. Each person at the DCC brings a special kind of power to the business, and if you join us, we’ll give you the means to unleash yours. Here, we depend on each other and hold each other accountable. You have the power to challenge and make change, to take the initiative and enjoy real responsibility. Whether it’s doing purposeful work, helping us grow or building the career you want – we’ll give you the support to do it all. Our secure network for smart meters is transforming Britain’s energy system and helping the country’s fight against climate change: we want you to be part of our journey.

Company benefits:

The DCC’s continued success depends on our people. It’s important to us that you enjoy coming to work, and feel healthy, happy and rewarded. In this role, you’ll have access to a range of benefits which you can choose from to create a personalized plan unique to your lifestyle.

If there are any questions you’d like to ask before applying, please contact Nick Hayman or complete your application, so we can learn more about you. Your application will be carefully considered, and you’ll hear from us regarding its progress.

Join the DCC and discover the power of you.

What to do now

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.  

As a Disability Confident member, DCC is committed to ensuring an inclusive and accessible recruitment process. If you require any reasonable adjustments, need a copy of this job advert in an alternative format, or have any other questions you’d like to ask before applying, please contact

Capita Opportunity Statement:

The parent company, Capita Plc*, are a leading UK provider of technology enabled business services. We’re supporting and improving the lives of millions of people every day and we can only do this with the right people in place, working towards a shared goal. We encourage an open, honest working environment where everyone can be true to themselves, and people are valued for their differences. We’re always challenging each other to learn and improve, because we know when we work together, we can deliver better outcomes. We work across such a huge range of businesses and sectors, that you’ll have the opportunity to grow and develop your career in any number of directions. You’ll also become part of a network of 63,000 experienced, innovative, and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do deliver. Our purpose is to create a better outcome for you.