ICT technicians work by themselves and as part of teams, depending on the size of the school and its ICT requirements. Their day-to-day work usually involves:

• maintaining the school's network
• installing new software and upgrading existing applications
• providing technical support for teachers and pupils
• running diagnostics
• maintaining and developing the school's website and intranet
• maintaining hardware peripherals (e.g. scanners, printers, external drives)
• purchasing kit
• ensuring internet systems are safe and offer full child protection
• training teachers and students
• liaising with suppliers on maintenance or licensing deals

Skills and experience you'll need

• knowledge of operating systems, networking, hardware and software commonly used in schools
• good problem-solving skills
• good organisational skills
• the ability to explain problems and solutions clearly to non-technical users
• the ability to prioritise, work under pressure and meet deadlines
• a patient and methodical approach
• the ability to work alone or as part of a team
• an awareness of health and safety

Entry requirements

It is up to schools and local authorities to decide what qualifications and experience applicants need to have, so it is important to check locally. Some may employ people on the basis of their experience alone. Others may require a qualification such as a degree.

The Level 2 Award in Support Work in Schools is not specifically related to ICT but will give you a good understanding of what it is like to work in a school environment. This award is solely theory-based and does not require a placement in a school.