Work 3 weeks a month from home

The Company

Our York based client is a nationwide insurance provider specialising in pet, equine, wedding, cycling, fishing, golf and much more. 

The Role

Reporting to a Claims Team Lead the role will be focussed on:

• Handling varied, niche Insurance Claims both verbally and in writing.  
• Ensuring all Claims are assessed efficiently and to an excellent standard 
• Handling a variety of customer calls promptly, efficiently and professionally 
• Responding to customer queries via email 
• Developing an excellent understanding of our products, assessment and regulations
• Proactively identifying risks and trends 
• Proposing innovative ideas to the Claims Team Leads 
• Dedication to professional development and customer journey
• Ad hoc duties as required by Claims Team Leads and the Claims Manager

Key Skills and Experience

It would be advantageous if you have worked within the insurance sector/financial sector previously, but that’s not as important as possessing these skills:

• Team player - team spirit should be the cornerstone of your professional approach
• Exceptional communication – both verbal and written & finely tuned interpersonal skills 
• Meticulous attention to detail – unwavering commitment to detail
• Impeccable organisation – ability to organise tasks/work to optimise efficiency
• Masterful time management – adept at managing time, working to targets/deadlines 
• Dedicated work ethic - you can thrive in a fast paced and busy working environment  
• Policy expertise – to learn, understand and interpret our policy wordings 
• Customer service – ability to provide excellent customer service, first time, every time

Benefits

• £24,500 - £28,000 annual salary
• Up to 33 days holiday + long service increase
• Up to 5 days annual paid sickness leave + long service increase
• Hybrid / remote working.
• Flexi-time policy
• Family friendly benefits & staff policy discount
• Employee Assistance Programme
• Private health insurance.
• Free staff gym
• Free parking
• Discounted onsite kindergarten
• Workplace pension scheme

The start date is Monday 21st October where you will commence 6 weeks of training.  You must have no annual leave during this time.