Customer Service Advisors

Location: Peterborough

Hours: Permanent - Full-time (will consider part time – minimum 22.5 hours) – Monday to Friday working 7.5 hours on flexible rotating shift pattern between the hours of 8am – 6pm – 1 in 4 Saturday mornings 9am-12:30pm (time off in lieu of hours worked)

Salary: £24,000 per annum generous base salary + Performance Bonus Potential (Unlock additional earnings of up to £1,400 annually)

Coloplast require all new starters to be available with no holiday during the first 8 weeks of employment due to training requirements. They have 2 proposed start dates of 30th September and 28th October

Are you eager to launch a career where you can make a lasting difference in people's lives every single day?

CE Solutions are proud to be working with Coloplast who are actively seeking dedicated individuals to join their dynamic team as Customer Service Advisors.

The role: As a Customer Service Advisor at Coloplast, you'll play a pivotal role in ensuring their customers receive exceptional service. From processing orders to addressing customers queries, your dedication will contribute to a seamless customer experience.

The role is more than just providing assistance, you'll be an essential link in empowering Coloplasts’ consumers to lead fulfilling lives.

This is an inbound role and if successful, you will be taking calls throughout the day, talking to patients daily, so having empathy is key.

Coloplast pride themselves in delivering the following:

Customer-Centric Approach - Prioritise the customer in every interaction.

Phone Excellence - Handle a high level of incoming calls with precision and enthusiasm.

Order Processing - Skilfully manage orders and address delivery related questions.

Collaboration – Work closely with internal colleagues and departments to ensure top-notch service.

The candidate: This role requires excellent interpersonal skills, both verbal and written, with the ability to communicate effectively. Excellent listening skills, and the ability to understand the needs of others are all key requirements - you will need to bring a results-oriented mindset and be computer literate. Ideally you will have had previous customer service/telephony or customer facing experience.

Why Coloplast?

Coloplast enables people with Chronic Conditions to live life to the full through its products and services. Working closely with the people who use their products, they create solutions that are sensitive to their individual needs.

The team loves swapping stories about how they have enabled different customers to live fuller lives and inspire us to create an even better consumer experience every day. They really do change lives!

The Coloplast culture

There is purpose to what they do. Most of us want to work for a company that makes a difference. Well, at Coloplast you can. They’re ambitious and work together to achieve the best results. They work hard to make Coloplast a Great Place to Work. You will be working in an environment that has a genuine family feel.

As well as making a daily impact to their consumers’ lives, in return for your hard work and commitment and a generous base salary, Coloplast offer a wide range of benefits that include:

• Company Related Bonus Potential: Earn up to 5% of your salary
• Flexible Contracts Considered – Coloplast will consider compressed or part time hours (22+ hours per week), allowing for a better work-life balance. Please specify in your application
• Work/Life Balance - Potential, after a minimum of 3 months, to embrace home/blended working after reaching the required performance level supporting your personal life.
• Daytime Shifts - No late nights - telephone lines are open from 8am — 6pm.
• Rotational Saturdays - One in four Saturday mornings (9am — 12.30pm) required with time off in lieu of the hours contributed.
• You will be provided with an extensive introductory training programme and ongoing professional development for you to grow your career with Coloplast.
• Comprehensive Benefits Package - Enjoy perks like 28 days holiday, private health care, an on-site subsidised restaurant, flexible benefits such as gym memberships, discount cards and much more!!

Join Coloplast where you can make a lasting difference in people's lives every single day! If you believe this could be the role for you, please apply now.