Job title:

Technical Account Manager

Location:

Based at a High-End Retail Site in the City of London (Managing a portfolio of 4 sites)

Terms:

Permanent contract - Monday to Friday 08:00am - 05:00pm Full time Monday to Friday (Installations Callout Involved)

Salary/rate:

Salary is paying £70,000 per annum + £5,000 car allowance + Package

About the company

I am working with a leading facilities maintenance company growing rapidly and operating in the Building Services they provide a technically led facilities management service that can help reduce your carbon footprint, through enhancing building performance and asset optimisation. Using their leading-edge technology, we work collaboratively with our clients to improve the workplace experience whilst saving you money.

About the role:

Here at Options Resourcing Limited we are recruiting on behalf of one of our key clients for a strong and experienced Account Manager to manage a highly reputable high end retail site in the heart of the city. You would be based on the high-end retail site in London however along with this site you will be managing a portfolio of 4 sites. The ideal candidate is someone who is either from a technical background or someone who has a strong technical understanding and experience managing a technical site. As well as this previous experience within the retail sector will be highly advantageous.

Responsibilities:

· P&L responsibility for the FM on retail properties.

· Raising all Specialist Subcontractor annual orders and monitor output and performance of sub-contractors.

· Ensure contractual commitments, including financial, are met in accordance with agreed SLA's, other commitments within the contract and assessed 'performance standards.

· Ensure financial policies and processes are effectively communicated and implemented within the contract.

· Serve as the primary point of contact for the retail client, ensuring their needs are consistently met.

· Conduct regular meetings with the client to review performance, address concerns, and ensure satisfaction.

· Develop and maintain strong relationships with client stakeholders, identifying opportunities for service enhancements or additional support.

· Oversee day-to-day facilities maintenance operations, ensuring all service levels are met, and the site is maintained to the highest standards.

· Lead a team of on-site engineers, technicians, and subcontractors, ensuring efficient delivery of services.

· Manage staffing schedules, recruitment, training, and performance appraisals for the facilities maintenance team.

· Implement and manage key performance indicators (KPIs) to measure the effectiveness of maintenance operations.

· Provide regular performance reports to both the client and internal stakeholders, highlighting areas of success and areas for improvement.

Candidate requirements:

· The ideal candidate is client facing (job activities that involve direct interaction or contact with a client or customer)

· The ideal candidate will have a technical background, with a proven track record of delivering high service levels on a portfolio of over £2 million which is fast paced and with exacting standards.

· The ideal candidate is someone who is either from a technical background or someone who has a strong technical understanding and experience managing a technical site. As well as this previous experience within the retail sector will be highly advantageous.

Contact us to apply.

If this role sounds of interest and please don't hesitate to drop me call on - (phone number removed) for a discrete chat or alternatively drop me an email on - (url removed)