Join a leading plumbing and heating contractor in the Southwest as a Service Administrator. You'll play a key role in ensuring smooth operations and high customer satisfaction. Organized and detail-oriented, you'll schedule service and repair jobs, coordinate with customers and contractors, and support the engineering team. This role requires excellent customer service skills and the ability to ensure compliance with relevant regulations. It's a great opportunity to contribute to a growing company and advance your career.

Customer Service Administrator Overview

As a key team member, you will ensure smooth service operations and high levels of customer satisfaction. This role involves scheduling service and repair jobs, managing customer interactions, and supporting the engineering team. You will liaise with customers, contractors, and ensure compliance with regulations, primarily through phone-based communication.

Customer Service Administrator Requirements

• Proven administrative experience, ideally in the gas heating sector.
• Strong organisational, communication, and customer service skills.
• Ability to manage multiple tasks, work well under pressure, and meet deadlines.
• Proficiency in IT, including MS Word, Excel, and Outlook.
• Problem-solving abilities and attention to detail.
• Experience in handling contracts, invoicing, and service coordination.

Customer Service Administrator Remuneration

• Salary £25,000 DOE
• Onsite parking
• Monday to Friday - 37.5-hour week
• Full package to be discussed at interview

Bennett and Game Recruitment are a multi-disciplined technical recruitment agency based in Chichester, West Sussex operating across the UK with specialist teams covering a range of industries. We are acting as a Recruitment Agency in relation to this vacancy, and in accordance with GDPR by applying you are granting us consent to process your data, and contact you in relation to this application and the services we offer.