Are you confident, approachable, and passionate about delivering exceptional customer service? We have exciting temporary opportunities for administrators and call handlers to join a dynamic team with one of our Public Sector clients based in Teesside.

About the Role:

This is a fantastic chance to become part of a well-established local Government Department. If you thrive in a busy office environment and excel in providing top-notch assistance and advice to customers, we encourage you to apply.

Role Overview:

Initially, you will start in an Administration role, with opportunities to transition into Call Handling as you gain the necessary knowledge. Your responsibilities will include handling general administrative tasks related to the calls you manage.

Key Responsibilities:

• Handle calls regarding fines and provide guidance on payment processes
• Address written queries and manage general administration tasks
• Distribute post and perform photocopying and filing
• Create and update records on the in-house computer system
• Enter data accurately and undertake ad hoc duties as required by the client
• Manage incoming calls, callbacks, and offer support to individuals experiencing difficulties with payments
• Take appropriate action for non-payment cases and handle spreadsheets, calls, and warrants

Additional Information:

• Parking: On-site parking available
• DBS: Standard DBS check required
• Contract Duration: Initial 3-month assignment, with potential for extension
• Hours: Full-time, 37 hours per week, Monday to Friday
• Pay Rate: £11.59 per hour

If you're ready to take on this rewarding role and contribute to a key public sector function, please apply below. We look forward to reviewing your application and discussing this opportunity with you.