Clerical Booking Officer

Location: Shrewsbury

Job Type: Temporary

Duration of booking: This is a temporary role expected to last up to 12 weeks

Proposed start date: ASAP

Sector: Healthcare

Working environment: Hospital

Pay Rates:

Hours worked in the following days and hours will be paid as:

Monday to Friday hours worked from 6am to 8pm (days shifts): £12.82 PAYE inclusive per hour

Please Note: Payment will be made via a direct engagement model, and this will be paye inclusive pay rates

Working Days and Hours: Monday to Friday, hours flexible between 8am to 6pm

Working from home: Not an option, fully on site

Job Purpose:

The post holder to work throughout the Health Records Department, which includes the Library, Clinic Prep, Admissions, Booking and Waiting List. Induction Training to be given in all Health Records Departments then specific training in each area where appropriate

Duties

To provide Admission and/or Reception Duties in various clinical areas.

The post holder would be expected to use the Trust’s Patient Administration System (PAS) SEMA, within all areas of Health Records and Patient Access; this will require extensive use of a VDU, keyboard skills daily.

Responsible for the provision of a comprehensive day to day health library service for case notes including x-rays at Telford.

To operate and maintain an efficient and effective planning service for inpatient and outpatient appointment booking, according to the requirements of clinical priority, local and national guidelines, taking note of clinical priority, long waits, casemix, equipment required by theatres, ward requirements and surgeon present for list.

Develop and maintain effective communication skills to ensure a high-quality service is provided when liaising with patients, GP’s and all other internal and external contacts to ensure patient’s appointments are appropriately made and that clinics run efficiently. To maintain good communication with health professionals and other groups within the Trust to ensure that patients receive appropriate and timely care.

The post holder would be expected to meet performance standards specific to they area they are working in.

Develop and maintain a knowledge and expertise of all Health Records and Patient

Access areas in order provide a comprehensive service to all patients.

Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to and that close attention is given to the 2 Trust’s Confidentiality Policy and Information Governance guidelines.

Develop and maintain skills to deal with conflict remaining calm and professional at all times.

Participate as a member of the Health Records and Patient Access team, sharing duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required.

The post holder works within well-defined boundaries, using initiative to make

planning decisions as required. They will have access to supervisors at all times (not necessarily their immediate or section supervisor).

The department operates a service between the hours of 8.00 am and 8.00 pm Monday to Friday and Saturday 9am – 12 noon, therefore the post-holder will be expected to be flexible in line with the needs of the service and available to cover during sickness and annual leave if required.

The post will be based at either Shrewsbury or Telford. The postholder may be required to work across sites as directed by the Booking Manager but appropriate notice will be given.

To be responsible for assisting the Booking Manager in the training of new staff

To be aware of and work within the Trust’s Health & Safety policy at all time

Qualifications, Skills and Experience

Administrative experience

Experience of working with software programmes

Experience of dealing with patients/clients

Knowledge of Choose and Book system.

Understanding and knowledge of “Choice” in healthcare

Good organisational skills

Good keyboard skills

Excellent telephone manner

Patient focused.

Questions

Do you have experience working as a Clerical Booking Officer in the NHS or Healthcare?

Do you have excellent Patient Facing and Administration experience?

Do you have Knowledge of Choose and Book system?

Do you have experience of dealing with patients/clients?

Do you meet the criteria above and available to start immediately?