Fabulous Slough Trading Estate company are seeking a dynamic Sales Leader who will play a pivotal role in driving business growth through leadership, process improvement, and exceptional customer service. (office-based position 9-5.30)

This Sales Team Leader role offers a great opportunity to develop leadership and professional skills, whilst making tangible improvements to the business

Main responsibilities of the Sales Team Leader role

• Provide leadership, mentorship, and coaching to a team of internal sales representatives
• Support execution of key business improvement initiatives
• Identify areas for improvement and provide training, development, and support to enhance team members’ skills and capabilities.
• Handle escalated customer enquiries or issues that require advanced problem-solving and decision-making.
• Identify opportunities to enhance operational efficiency and customer satisfaction within the customer service department.
• Act as customer service representative for key accounts, managing quotes, orders, shipments, and other customer requirements.
• Creating analytical reports to review sales performance by individuals, regions and by products. Acting upon the results of these reports to improve business performance.
• Working with graphic designer and management team in producing marketing material including product portfolio, marketing campaigns.

Skills required for the Sales Team Leader role:

• Experience in a leadership role
• Strong interpersonal, communication, and problem-solving skills.
• Excellent organisational and time-management abilities
• Analytical mindset with the ability to use data to drive decision-making
• Demonstrated ability to motivate and lead a team toward achieving goals.
• Proven experience in a customer service role.
• A positive individual, focused on improving processes and developing communication channels around the business

Benefits on offer for the Sales Team Leader role

• Performance related bonus structure
• Pension scheme
• 22 days basic holiday plus bank/public holidays plus discretionary days off between Christmas and New Year
• After 5 years’ service basic holiday increases to 25 days