About The Role

Collections Officer

Do you have an understanding of the credit collection process? 

As a Collections Officer at Checkatrade, your role is crucial to ensuring the financial health of our organisation. You will report to the Team Leader and play a pivotal part in the recovery of outstanding client debt. Your primary responsibilities include contacting tradespeople, collecting payments, negotiating repayment plans, and maintaining accurate records while upholding our high standards of professionalism and accuracy. If you are a skilled negotiator, a proactive self-starter with a friendly disposition, and possess the ability to manage multiple tasks efficiently, we encourage you to apply for the position of Collections Officer at Checkatrade. Does this pique your interest? If so, join us in our journey of growth and contribute to our ongoing success. Your dedication and expertise will play a crucial role in shaping our financial future. Does the thought of having an impact in a scale up business excite you? 

Location: Lakeside, Portsmouth. Hybrid working applies (4 days in the office, 1 day at home).

Where Do You Fit In?

You’ll be working as a part of a wider collections team to support our trade members ensuring their accounts are paid on time and within agreed terms. 49,000 trade members and growing, our collections team is sizable and well trained in providing fantastic service, whilst managing member expectations on payment deadlines and contractual agreements.

Your day to day will involve undertaking high volume of calls to existing trades (inbound and outbound), processing payments, setting up new direct debit schedules, agreeing on payment terms and removing any barriers to payment. You’ll also have an opportunity to work on a wide range of systems and tools including Sage, Zuora billing engine, Salesforce CRM and Web Office.

What's In It For You?

We are an equal opportunities employer that is committed to diversity and inclusion in the workplace.

What Do You Need to Succeed?

• On top of a competitive salary, you'll be eligible for a monthly bonus with a brilliant benefits package, including discounts from a range of well-known retailers, gym membership and a scheme to help you buy the latest bike or tech gadgets. Plus lots more.
• You'll be part of an awesome team, with plenty of training and help to be a huge success including opportunities for career progression.
• 35 hour working week, Monday - Friday, 9am - 5pm.
• You have worked teams such as Collections, Income or Customer Service departments and have an understanding of the credit collection process.
• You should be an excellent negotiator with a confident telephone manner, capable of explaining and influencing clearly and concisely. You will also be comfortable making inbound and outbound calls.
• Be positive, proactive, and eager to learn and progress. Exhibit a "can-do" attitude and maintain a friendly attitude while striving to achieve targets and timelines.
• Strong IT and administrative skills are essential for keeping accurate and up-to-date records.
• Thrive in a team environment and possess strong interpersonal skills. Empathy, positivity and integrity go a long way. We are non-scripted, personable and authentic.
• Maintain composure under pressure, manage multiple tasks, and ensure that operational needs and departmental goals are met consistently.
• Excellent communication skills, including patience to listen and learn about problems before offering solutions.
• Be quick to adapt and proactive in response to changes in processes or departmental initiatives.