Julie Rose Recruitment are looking for a confident Case Handler to join their client in Sidcup. The right individual will have experience in insurance claims and excellent customer service skills.

This Case Handler position is within a friendly local company that offers free onsite parking.

Hours: 8:30am – 4:00pm (hybrid after probation, 2 days working from home)

Main Duties for the Case Handler:

• Collecting accurate information and documents to proceed with analysing a personal effect insurance claim made by a policymaker
• Guiding policyholders on how to proceed with the claim
• Monitoring the progress of the claim
• Investigating potentially fraudulent claims
• Handling any complaints associated with the claim
• Liaising throughout the insurance claim with claimants, Insurers etc.
• Evaluating claims for reasonableness and recoverability under the subject policy in accordance with required claim practices and procedures
• Ensuring the customer is treated fairly and they receive excellent service in accordance with industry and company guidelines

Person specification for the Case Handler:

• Minimum two years’ experience of handling insurance claims from beginning to settlement
• Good understanding of insurance claims, could be health insurance, motor etc.
• Good organisational and numeracy skills
• Knowledge of Microsoft Office programs
• Able to integrate within a team and able to work on your own initiative
• Friendly and helpful approach

Benefits:      

Company Pension, Life Assurance, Private Health Care and Group Income Protection

Holidays:

25 days plus Bank Holidays.

This is a company that like to train and progress their staff.