Exciting opportunity for a RLO to work with a Property Services company!

• Up to £33k + car allowance or vehicle
• Driving licence is essential
• Kilburn based
• Social Housing experience required!

The Role: 

We are looking for an RLO to work with a leading Property Services company. You must be compassionate and have experience within a background in Property Services. The project you will be working on is a SHDF, scope of works include: EWI, CWI, Windows and Roof replacements, heating upgrades and extract fan installations. This project will run till early 2025 and the value of the contract is £2.6m

Responsibilities:

• Serve as the primary point of contact between residents and the construction/property services team.
• Communicate project details, timelines, and updates to residents, ensuring they are well-informed and comfortable.
• Address and resolve resident concerns and complaints promptly and professionally.
• Coordinate access to properties for inspections, repairs, and construction activities.
• Assist in organising and conducting resident meetings, forums, and events.
• Maintain accurate records of resident interactions, feedback, and resolutions.
• Support the project team in ensuring minimal disruption to residents during construction and maintenance activities.

Requirements:

• Proven experience as a Resident Liaison Officer or similar role in the construction/property services industry.
• Experience with use of Excel/Word for updating trackers and issuing letters.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Ability to manage multiple tasks and prioritize effectively.
• Familiarity with property maintenance, construction processes, and relevant regulations.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

Benefits:

• Competitive salary – Up to 33k + package
• Car allowance or vehicle 
• Opportunities for professional development