User Researcher

Location: UK / Remote

Work Pattern: FTC for 12 months

Security Clearance: SC

The Company:

At Amber Labs, we are a cutting-edge UK and European technology consultancy that prioritises empowering autonomy, promoting experimentation, and facilitating rapid learning to provide exceptional value to our clients. Our company culture is centred around collaboration, where all colleagues, regardless of their role, work together to minimise risk and shorten delivery times. Our team consists of highly-skilled cross-functional consultants, analysts, and support staff.

Our clients have the opportunity to earn R&D credits that can be used towards our areas of expertise: Data, Governance, and Cloud Engineering, allowing us to drive customer-focused innovation. Our work extends across both the public and private sectors, providing our colleagues with a diverse and interesting landscape of experience.

Amber Labs was founded on three key principles:

1. A people-first internal culture, with diverse investments and exciting opportunities for our team, and a partnership structure that ensures everyone has a chance to share in the success of the company.

2. Constant iteration to identify opportunities to develop artifacts, accelerators, and automation solutions that allow for rapid deployment of highly technical cloud or on-premises solutions for our clients.

3. Consistent investment in our ADM (Amber Labs Delivery Methodology, underpinned by Agile Methodology) to ensure maximum velocity, quality, and value.

With demand for our services at an all-time high and continuous growth in our market sectors, we are embarking on a major recruitment drive. We are eager to recruit a talented User Researcher to join our Digital Practice and one of our project delivery teams.

The Role:

Our User Researchers work directly with the people who access support, advice, guidance, payments and services, to turn user needs into brilliant user-centric services.

So, what can I expect as a Senior User Researcher?

• You're an experienced practitioner in User Research, so you'll be used to planning and leading user research activities across complex projects and services.

• Our User Researchers use a wide range of research methodologies, both qualitative and quantitative depending on the requirements of each project/programme.

• You have the expertise to define a problem, and pick the right research strategies and methods to help us understand and design for our users' needs.

• You'll be an expert UR voice in our community. You will lead and inspire our User Researchers, championing a user-centred and evidence-based approach.

• You'll make telling recommendations based on a variety of research outcomes, which inform the way we deliver our wide range of products and services for millions of people.

• We work in an agile environment, as part of multi-disciplinary project teams, and expert communities of practice. You'll keep our teams locked in on user centred design based on user needs and quality user research.

• You'll be an advocate for inclusive research principles, planning and conduct, considering the diversity of our users and their different needs.

Requirements:

• A champion for user research, experienced in helping teams use, and choose from, a wide range of user research tools and methodologies

• Able to help teams plan, prioritise and define user research approaches to understand the user story, especially for services with challenging user needs and complex user journeys

• Can align research activities across teams to organisational goals, helping to inform policy and proposition

• Can distinguish user needs from what a user wants, and meet those needs across channels

• Can work with and challenge senior stakeholders

• Can prioritise and mitigate constraints to turn them into an advantage

Benefits:

• Join a rapidly expanding startup where personal growth is a part of our DNA.

• Benefit from a flexible work environment focused on deliverable outcomes.

• Receive private medical insurance through Aviva.

• Enjoy the benefits of a company pension plan through Nest.

• 25 days of annual leave plus UK bank holidays.

• Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.

• Participate in a generous employee referral program.

• A highly collaborative and collegial environment with opportunities for career advancement.

• Be encouraged to take bold steps and embrace a mindset of experimentation.

• Choose your preferred device, PC or Mac.

Diversity & Inclusion:

Here at Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

• Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.

• Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.

• Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.

• By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

This role at Amber Labs is a permanent position, and all employees are required to meet the Baseline Personnel Security Standard (BPSS). Please be advised that, at this time, we are unable to consider candidates who require sponsorship or hold a visa of any type.

What Happens Next?

Our Talent Acquisition team will be in touch to advise you on the next steps. We have a two-stage interview process for most of our consultants. In certain cases, we may include a third and final stage, which is a conversation with the company Partners. This will only be considered if deemed necessary.