Job Description: M&E Contracts Manager (Mechanical Bias)

Company Overview: We are a London-based SME delivering mechanical and electrical services across both the public and private sectors. Our services include one-off installations, planned preventative maintenance programs, and emergency call-out services available 24/7, 365 days a year.

Position Overview: The M&E Contracts Manager (Mechanical Bias) will oversee service delivery for both residential and commercial reactive maintenance and planned preventative maintenance (PPM) works. This role will manage a team of supervisors and engineers working on heating, water, and gas-related systems. The ideal candidate will have extensive mechanical knowledge and experience in managing M&E contracts, ensuring high standards of performance, safety, and customer satisfaction.

Key Responsibilities:

Workload and Output Management:

• Ensure efficient workload distribution, optimizing outputs while minimizing costs by managing resources effectively.
• Monitor and maintain real-time updates on work orders and job completion, ensuring adherence to Service Level Agreements (SLAs).
• Control and monitor contract spend, overseeing chargeable jobs and ensuring accurate financial reporting.
• Plan and ensure delivery of PPM activities in line with contract requirements, meeting all KPIs.
• Collaborate with the planning and procurement team to ensure timely ordering and installation of parts with minimal disruption to clients.

Qualifications:

• Minimum HND in a mechanical discipline (essential).
• At least 5 years of M&E project or contract management experience.
• Supervisory or management qualifications (essential).
• Experience with M&E contracts in social housing is highly advantageous.
• Commercial or domestic gas ACS qualifications (desirable but not required to be current).

Knowledge, Skills, and Experience:

Knowledge:

• Strong understanding of building maintenance services and engineering principles, particularly for mechanical systems in commercial properties.
• Familiarity with commercial PPM programs and their management.

Skills:

• Excellent leadership skills with a pragmatic and decisive approach.
• Strong verbal and written communication, able to translate technical information for diverse audiences.
• Proficient in reading drawings, schematics, and problem-solving.
• Well-organized, detail-oriented, and able to multi-task in a fast-paced environment.
• Competency in Microsoft Office and data analysis tools.

Experience:

• Proven track record in managing M&E contracts, particularly in the gas distribution or social housing sectors.
• Experience managing contracts worth over £2M.
• Thorough knowledge of Gas Safety Management Regulations, Electrical Safety Standards, and relevant statutory requirements.
• Successful experience in leading engineering teams and conducting contract review meetings with clients.

Special Requirements:

• Fluent in English.
• Full UK driving license.
• Willing to undergo a DBS check.
• Flexible approach to working hours, including being available for out-of-hours work when required.

This job description outlines the core duties and qualifications required for the role of M&E Contracts Manager with a focus on mechanical systems. It is designed to attract a candidate with the technical expertise and management experience needed to deliver high-quality service.