R13 are currently supporting in the search for a Customer Experience Advisor to join a fantastic luxury ecommerce business. This is a varied role covering all aspects of customer service from direct communication through to invoicing and ecommerce management.

This is a full-time, permanent role working Monday -Friday, 9:30-5:30pm with flexibility on working hours. This is a largely remote position but will require occasional travel to offices in West Lexham, so the ideal candidate will be based in the Norfolk region. Salary is competitive depending on experience.

The company
This thriving business within the luxury homeware market are known for their elegant designs and attention to detail. They are passionate about creating an outstanding customer experience & are now looking for likeminded individuals to become a key part of their growth journey.  

Duties to include:

• Liaising with customers, arranging deliveries, responding to queries and handling any issues/complaints in a timely & friendly manner.
• Communicating internally & externally using ClickUp, email, WhatsApp and phone calls
• Using the Shopify & warehouse portal to authorise orders.
• Sending invoices to customers.
• Liaising with the warehouse regarding orders/queries/issues.
• Gaining a strong understanding of the products & the craftmanship behind them.

You will have/be:

• Previous experience in customer service, ecommerce or a similar sector.
• Excellent people and communication skills with the ability to develop rapport.
• Organised and detail orientated.
• Adaptable, willing to learn new technologies & platforms.
• Good administration & IT skills.

How to apply

To hear more details about this fantastic opportunity please email your CV to Tasha Coe – Senior Managing Recruitment Partner at rthirteen recruitment. If you don’t hear from us within 5 working days upon initial submittal of your CV, please assume you have been unsuccessful.