My client is a prestigious engineering company based in Loughborough are looking for Customer Service Administrator to join them.

Working full time hours:

• • Monday – Thursday: 7:00am-4:00pm
  • Friday: 7:00am-1:00pm

Duties and responsibilities:

• Transferring data from paper formats into computer files and database systems
• Verifying data by comparing it to source documents
• Retrieving data from the database of electronic files as requested
• Collecting information from customers and clients
• Entering data into the central database
• Maintaining and updating the database system as necessary
• Evaluating and approving Purchase Orders and Sales Orders
• Troubleshooting and investigating customer questions or resolving complaints
• Identifying and assessing customers’ needs to achieve satisfaction
• Building sustainable relationships and trust with customer accounts through open and interactive communication
• Handling customer complaints, providing appropriate solutions and alternatives within the time limits; following up to ensure resolution
• Taking the extra mile to engage customers
• Effective communication with colleagues and managers
• Flexibility to help out in other departments when required

Skills and qualifications:

• Impeccable attention to detail
• Working knowledge of computers and spreadsheets
• Strong ability to work accurately
• General administration skills
• Excellent verbal and written communication skills
• Ability to multi-task, prioritise, and manage time effectively
• Strong work ethic
• Highly committed with a drive to perform
• Team player with the ability to work independently