Job Title: Aftersales Manager

Location: Peterborough

Our client, a well-established Motor Dealer Group, is offering an exciting career opportunity for an Experienced Aftersales Manager. 

An ideal role for someone who has a track record of success at this level in a large Main Dealer environment.

What is on Offer:

• Salary: £45,000 plus bonus
• Family First – Benefit from their Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
• Celebrate – Take your birthday off with Paid Birthday Leave - On us!
• Stay Healthy – Their enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
• Wellbeing At Your Fingertips - Access to (email address removed) for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
• Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
• Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases. Drive with confidence and savings! 

Role and Responsibilities:

As an Aftersales Manager, you will be an integral member of the Aftersales Team. Your key responsibilities will include:

• Leading your departments in a clear, considered, and appropriate manner, in line with the Groups Vision, and building an accountable and progressive business unit.
• Meet key performance indicators and targets for the service and parts departments
• Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates
• Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
• Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets
• Respond promptly to any customer complaints and ensure timely and correct resolution
• Liaise with external companies to ensure good working relationships are developed
• Maintain rigorous control of Department costs, stock and budget
• Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
• Recruit, coach and appraise team to ensure they are operating to full potential