Quality and Assurance Manager

Contract: Healthcare

Location: Liverpool, L7 8YA

Hours of work: 37.5

Contract Type: 12-month Fixed Term Contract

As Quality & Assurance Manager, you will play a key role in supporting the Contract Manager in ensuring the services provided by our client consistently meets all contractual obligations and business objectives.

This is a 12 month FTC role.

Job Description

As Quality & Assurance Manager, your focus will be on maintaining high standards of service delivery while ensuring that documentation and records are fully compliant with both quality and regulatory requirements.

This is a vital role where you will work to maintain service excellence, ensuring that all quality processes are adhered to and continuously improved.

If you are committed to driving quality and compliance within a dynamic team environment, apply now and contribute to the success of our client.

Key Responsibilities

• Provide direction, guidance, and support to all staff within CCC-L services to ensure they perform their roles efficiently and in compliance with our client, Trust standards, and relevant legislation, meeting service and quality objectives
• Build and maintain strong working relationships with the Trust, PropCare, colleagues, and other stakeholders
• Plan and prepare service quality and performance monitoring activities
• Assist the line manager in implementing company initiatives, reports, and service improvement proposals
• Ensure appropriate staffing levels are maintained, addressing both long-term objectives and short-term/emergency needs within budget and contract specifications, through recruitment/assessment centers
• Collaborate with Operations Managers to identify assessor learning needs and create individual development plans
• Conduct service quality monitoring, report findings to the line manager, and assist in corrective action implementation where necessary

Professional and Personal Competencies/Qualifications

• Leadership and Guidance
• Staff Support and Development
• Compliance with Standards and Legislation
• Relationship Building
• Stakeholder Management
• Service Quality Monitoring
• Performance Monitoring
• Reporting and Data Analysis