About People’s Partnership:

At the heart of our not-for-profit organisation is a commitment and a motivation to make the future-saving experience a simple one for our members. We champion fairness and simplicity, not profit-chasing. Imagine a financial adventure where everyone's a winner, fueled by our exceptional service and brought to life by the fantastic individuals who work for us. We're a diverse employer with a flexible, hybrid working approach, ensuring everyone gets the opportunity to come to work and be the best version of themselves.

What you'll be doing:

This role is a 12 month fixed term contract.

Pensions experience is essential.

As a Senior Product Manager you will provide leadership to the team of Product Managers and Product Communications Managers with responsibility for delivering continuous improvement across all customer journeys for members, employers, and advisers. Delivers these changes alongside other strategic opportunities in consultation with the Head of Pension Proposition, to deliver better outcomes for our members, whilst driving commercial value for the business.

• Maintains a plan of customer journey reviews so that Product Managers hit key targets and timescales so that their recommendations can feed into the planning process.
• Measurement and reporting of the benefits identified and realised through Product Management activity.
• Development of team templates and processes to ensure consistency and quality.
• Ensures the team delivers consistent and high-quality standards around the core responsibilities: the accuracy and positioning of pension content, impact assessment and scoping of change initiatives, pension product approvals.

What we’re looking for:

• Expertise in documenting and improving customer journeys.
• Deep understanding of customer needs, through direct exposure, research, data and insight.
• A balanced internal and external perspective – important not only to improve and assess how we do things, but also referencing against the competition and non-industry best practice.
• Management experience

What you can expect from us:

• Generous pension contributions with an employer contribution of up to 14%
• Real living wage
• 25 days starting annual leave allowance (rising with service) plus your birthday off
• Onsite Parking (in Crawley offices)
• Income protection, critical illness cover & death in service insurance
• Work from abroad policy for all levels
• Employee healthcare
• Parental and adoption leave
• Learning & development opportunities, paid for professional qualifications and study support
• Travel season ticket loans
• Subsidised restaurant in our Crawley office
• Volunteering days and charity payroll giving
• Onsite gym
• Ride-to-Work scheme
• Social clubs and events

You can learn more about how we support our employees on our website.

Disability Statement

People's Partnership is an equal opportunities employer. We believe everyone has the right to be treated fairly, with dignity and respect. We are committed to treating all our people (and all who apply for a role at People's Partnership) equally and enabling them to perform at their best and demonstrate what they have to offer. We are a disability committed employer, please let us know if you need any reasonable adjustments made to our recruitment process (application, selection assessments where relevant, and interview) to enable you to show us the best “you”.