CLIENT MANAGER (Accountancy)
MACCLESFIELD (free onsite parking)
£45, 000PA

Our client is seeking a highly organised and proactive Client Manager to lead a small but growing team. You will be responsible for the day to day running of the operations ensuring the team delivers exceptional service to clients.

Operational Management:

• Oversee the daily operations of the office, including staff scheduling, workflow management, and ensuring adherence to company policies and procedures.
• Monitor and manage workloads to ensure timely completion of tasks and maintain high-quality service delivery.
• Implement and maintain efficient office processes, ensuring continuous improvement.

Team Leadership:

• Lead, mentor, and develop a small team fostering a positive and collaborative working environment.
• Conduct regular performance reviews and provide feedback to team members, identifying opportunities for training and development.
• Coordinate team meetings, ensuring clear communication of company objectives, updates, and performance expectations.

Client Relationship Management:

• Act as the primary point of contact for key clients, ensuring their needs are met and addressing any issues or concerns.
• Develop and maintain strong client relationships, ensuring high levels of client satisfaction and retention.
• Oversee the onboarding process for new clients, ensuring smooth transitions and clear communication of services.

Financial Management:

• Assist in budgeting and financial planning for the office, including monitoring expenses and managing resources effectively.
• Ensure accurate billing and invoicing processes are followed
• Monitor financial performance, identifying areas for cost savings and efficiency improvements.

Compliance and Quality Assurance:

• Ensure the office complies with all relevant regulations, including data protection and industry standards.
• Oversee quality assurance processes, ensuring all work meets the required standards and is delivered on time.
• Maintain up-to-date knowledge of industry trends, regulations, and best practices, ensuring the office remains compliant and competitive.

Technology and Systems Management:

• Oversee the implementation and maintenance of office technology systems, ensuring they meet the needs of the business.
• Identify opportunities to enhance productivity through the adoption of new software.
• Ensure staff are adequately trained on the use of office systems and software.

Qualifications and Experience:

• Proven experience in a managerial role within an accounting environment.
• Strong leadership skills with the ability to motivate and develop a team
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and staff.
• Knowledge of relevant industry regulations and best practices.
• Candidates must live within a sensible commuting distance of Macclesfield and be eligible to work in the UK - this is essential