Job Title: Customer Service Specialist

Locaton: Hampshire
Industry: Manufacturing

Full-time, 37.5 hours per week

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy problem-solving? We are looking for a dedicated and driven Customer Service Specialist to join our dynamic team at a leading manufacturing business within the health and beauty industry.

About Us:
We are a renowned and innovative manufacturer with a reputation for delivering high-quality health and beauty products to global markets. With decades of expertise and a commitment to excellence, we pride ourselves on creating trusted partnerships with some of the world’s leading brands. Our state-of-the-art facilities and strong emphasis on sustainability set us apart, ensuring that we remain at the forefront of the industry.

Role Overview:
As a Customer Service Specialist, you will be the first point of contact for our valued clients, helping to ensure smooth communication and resolution of any inquiries. You’ll play a key role in maintaining our reputation for excellence by providing efficient, friendly, and accurate service to both new and existing customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and support with OTIF delivery.
• Handle customer complaints and resolve issues in a professional and empathetic manner.
• Process orders, manage returns, and ensure timely communication on delivery updates.
• Deal with customer demand including firms PO’s.
• Collaborate with internal teams, including production, quality, and sales, to ensure a seamless customer experience.
• Keep accurate records of customer interactions and follow up on open cases.
• Support the sales team with administrative tasks and customer account management.
• Continuously strive to improve the customer experience by identifying areas for process enhancement.

What We’re Looking For:

• Proven experience in a customer service role, within a manufacturing or product-driven environment.
• Excellent communication skills, both written and verbal.
• Strong organizational and multitasking abilities.
• A problem-solving mindset with a keen attention to detail.
• Ability to remain calm and professional under pressure.
• Familiarity with CRM systems and Microsoft Office tools.
• A team player who thrives in a collaborative environment.