Do you have effective customer facing administration experience? Do you consider yourself to be IT literate with great attention to detail? Are you based in or around Caerphilly?

Catnic is a leading steel manufacturer with a focus on sustainability and a presence in Caerphilly since 1969. The successful applicant for the Customer Service Representative will be someone who can act as a key contact for stakeholders and is proactive, reliable and a team player. 

Role - Customer Service Representative 

Pay - £12.31ph

Location- Catnic Ltd/TATA, Pontypandy Industrial Estate, Caerphilly CF83 3GL

(100% office based)

Shift pattern- Mon-Fri, standard office hours (flexible)

Duration- 12 months 

Responsibilities:

• Offering customer support to stakeholders, both internal and external

• Acting as a focal point for operational matters relating to customers

• Creating sales order and processing promptly and accurately

• Providing quotations to customers in a timely manner 

• Managing the input of orders and ensuring availability of product

• Signposting stakeholders in the right direction for queries you are unable to resolve 

• Working with operations and logistics departments to successfully meet the needs of the customer

• Recording and resolving customer complaints

• Retrieving and storing proof of delivery

• Being involved in customer service improvement interventions

• Adhering to UK Health and Safety legislation and company policies relating to such at all times 

• Collaborating data into IT systems

Experience needed:

• Prior experience in a customer facing administrative role 

• Previous experience working with numerical data 

• Capacity to operate with minimal supervision 

• Strong IT literacy skills with MS Office

• Experience with in house IT systems 

• Confident telephone manner 

• Strong verbal and written communication skills 

• Excellent interpersonal skills 

• Exceptional attention to detail 

Benefits:

• Advice and editing on your current CV

• Dedicated team throughout your journey within the role

• Paid holiday

• Exclusive online services including restaurant and retail discounts

• Chance to receive £300* for referring a friend

• Opportunity for progression into permanent roles

• Competitive rates of pay

Does this role sound interesting? Apply today and a team member will be in contact if you meet our requirements. 

All applicants are subject to vetting checks including but not limited to: Right to work check, Medical assessment and reference check.