Job type: Permanent
Hours: Full-time
Salary: £23,000/annum
Location: Carlisle

We are delighted to be recruiting for a Customer Service Assistant on behalf of an industry-leading local business. This is an ideal role for someone looking to transition into a customer service/administrative position who has excellent communication skills, attention to detail and is highly customer focused.

The role:
As a Customer Service Assistant, you will be responsible for providing an excellent customer experience, handling enquiries and processing orders.

Key Responsibilities:

• Process incoming customer orders accurately and efficiently using our order management system.
• Verify order details, including product availability, pricing, and shipping information.
• Communicate with customers regarding order status, changes, and any issues that may arise.
• Collaborate with warehouse staff to ensure timely picking, packing, and dispatch of orders.
• Maintain accurate records of orders processed and update the system as necessary.
• Assist in resolving any discrepancies or issues related to orders or inventory.
• Support the team with administrative tasks as required to enhance operational efficiency.

Requirements

• Excellent communication skills
• Computer literacy
• Strong organisational skills
• The ability to deliver exceptional customer service

Apply online today or call Jason or Simon on (phone number removed) for more details

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