Customer Service Coordinator

Permanent

Macclesfield

£29k - £31k pa

We are recruiting on behalf of our client in the Stockport area for a Customer Service Coordinator.  This is a permanent role working Monday - Thursday 08.15 - 17.15 and Friday 08.00 - 13.00 paying between £29,000 - £31,000 per annum.

Our client is an international organisation and a true pioneer in their field, which offers true progression and growth opportunities.  You will be working at their modern facility amongst a long standing team providing optimum levels of customer service to their clients all over the world.

Duties will include;

• Managing a portfolio of key customers and learning their requirements by nuturing a partnership with each customer.
• Being aware and reactive to any change in customer mood and reporting any issues to management.
• Responding to all customer interactions in a professional and timely manner.
• Ensuring notice is given of any technical, commercial, quality or manufacturing issues which may arise. 
• Working with all department on all customer product returns to establish liability and corrective action plan. 
• Monitor the progress of customer orders whilst driving corrective actions to ensure optimum level customer relations are maintained.
• Provide Management with information on sales enquiries, response times, lead times and customer orders in the agreed format on a timely basis.
• Communicate, investigate and provide input into resolving supply issues.
• Process customer enquiries, orders and change requests.
• Maintain, review and update price and customer lists.
• Actively pursue debtors.

In order to be succesful you will need;

• To be able to demonstrate a prove extremely high level of customer service in a B2B setting.
• Have a passion for service delivery.
• Excellent written and communication skills.
• Have a positive and pro active approach to complex customers.
• Be able to offer a true consultative and sensitive cutomer experience.
• Have the ability to form partnerships with your customers.

Benefits include a salary of between £29,000 - £31,000, 31 days' holiday (incl. bank holidays), a significantly increased pension scheme, free on site parking plus many more.

Apply today through the advert or call (phone number removed).