Customer Service Advisor

Onsite - East London Based

Job Type: Full-time, Permanent

Pay: £25,000.00 - £30,000.00 per year

As an advisor, you'll handle a wide range of calls, from technical inquiries and item exchanges to delivery questions, and even customers who prefer to place orders the traditional way. No matter the reason for the call, we pride ourselves on delivering exceptional service. Our goal is to engage with every caller-whether they are existing, new, or potential customers-ensuring we meet their needs and strive to exceed their expectations with each interaction.

In this role, you'll have conversations with customers to understand their requirements and recommend suitable tools. (Don't worry; full guidance and training will be provided!) You'll enjoy connecting with people, adding a touch of fun to the conversation, and giving them a reason to return.

The Role:

• Maximise sales opportunities when appropriate.
• Maintain a high level of product knowledge through training sessions and ongoing learning.
• Ensure all customers receive top-notch service, efficiently managing inquiries to achieve satisfactory resolutions.
• Engage with customers on digital platforms, responding to queries and building relationships.
• Complete all administrative tasks accurately and promptly.
• Act as an effective liaison between customers and internal technical staff.
• Communicate clearly with internal technical departments.

The Candidate:

• Must have a customer-oriented attitude and be confident, enthusiastic, motivated, and able to use initiative.
• Excellent telephone manner and professional email communication are essential.
• High level of computer literacy.
• Must possess a pleasant, helpful, and optimistic demeanor.
• Knowledge of vehicles is a plus but not essential.

Benefits:

• Canteen
• Casual dress
• Company events
• Pension plan
• Free on-site parking

Schedule:

• Monday to Friday
• No weekends

Experience:

• Phone etiquette: 1 year (required)

Refer a friend and earn up to £500!

Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.

By applying for this vacancy, you accept Lloyd Recruitment Services Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.

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