Lettings Operation Manager
Posted 3 hours ago by Rayner Personnel
Join one of the leading independent property agencies in the Surrey area, renowned for excellent customer service, high employee satisfaction, and dynamic working environment. They pride themselves on a forward-thinking approach, offering career progression and development opportunities across all levels. They are now seeking a motivated and experienced Lettings Operations Manager to oversee their thriving lettings department.
Role Overview:
As the Lettings Operations Manager, you will take full responsibility for the operational side of our lettings business, driving performance, ensuring compliance, and delivering exceptional service to landlords and tenants alike. You will be tasked with leading and mentoring a talented team, streamlining processes, and contributing to the overall strategic direction of the department.
This is a pivotal role with significant autonomy and the chance to shape the future of the lettings function (focusing on the property management team) within the agency.
Key Responsibilities:
- Oversee the day-to-day operations of the lettings department, ensuring seamless service delivery and operational efficiency.
- Lead, train, and develop the lettings team, fostering a high-performance culture and encouraging professional growth.
- Monitor and improve key performance indicators (KPIs) related to lettings, including occupancy rates, rent arrears, and compliance standards.
- Maintain a deep understanding of current legislation, ensuring all processes and staff adhere to legal and regulatory requirements.
- Collaborate with other department heads to ensure cross-functional efficiency and alignment with the company's strategic goals.
- Identify and implement operational improvements to streamline processes and enhance the customer experience for both landlords and tenants.
- Build strong relationships with landlords, tenants, and contractors, ensuring high levels of satisfaction and retention.
- Manage departmental budgets, forecasts, and financial performance, focusing on maximising profitability.
- Stay informed about market trends and opportunities, contributing to the agency’s growth strategy.
- Proven experience in a senior lettings role, ideally as an Head of Property Management/Senior Lettings Manager or similar, within a large, fast-paced lettings environment.
- Strong leadership skills with the ability to motivate and develop teams.
- Excellent knowledge of lettings regulations and compliance requirements.
- Strong financial acumen with experience managing budgets and achieving financial targets.
- Process-driven with a keen eye for operational improvements and efficiencies.
- Exceptional communication skills with a customer-focused approach.
- Ability to thrive in a fast-moving, target-driven environment.
- Competitive salary and achievable OTE.
- Continuous professional development and clear career progression paths.
- Opportunity to work within a growing and highly respected independent agency.
- A dynamic, supportive, and collaborative work environment.
- Type:
- Permanent
- Contract Length:
- N/A
- Contact Name:
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- Telephone:
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- Job Reference:
- 652612
- Job ID:
- 222442871
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