2nd Line IT Support Engineer - Stanmore

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2nd Line IT Support Engineer

Based in Stanmore/Berkshire - onsite

Salary circa £30,000 - £35,000 per annum depending experience.

As a successful 2nd Line IT Support Engineer, you will have strong communication skills and a desire to provide outstanding service to Norwood’s client base. If you want you to join our dynamic team as a 2nd Line IT Support Engineer, please apply!

About the role:

The role of the 2nd Line IT Support Engineer will involve working as part of a team providing 1st and 2nd line remote and on-site support to the services across London and a site in Berkshire. The ideal candidate for the 2nd Line IT Support Engineer role will have at least 3-6 years of experience in Windows Server and Desktop focused IT support. The position will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of software and equipment across our network. . You will have strong expertise and the ability to provide rapid solutions and working flexibly in resolving and further investigating possible escalations. 

Main duties and responsibilities:

• Managing and maintaining computer hardware and software issues from logging to resolution, to ensure high levels of availability of the supported business  applications.
• Liaising internally and externally with technical support companies and suppliers and working alongside the IT Manager and Application Support team, the role of 2nd Line IT Support Engineer will involve the following tasks:
• Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.
• Liaising with Support Companies to get issues fixed.
• Configuring, installing and supporting any client hardware and software.
• Configuring, installing and supporting mobile devices and internal phone systems.
• Assisting with new user desk setups, desk moves and associated cabling.
• Processing new and leaver’s accounts.
• Maintaining Asset register of all IT equipment.
• Managing, assessing, and reporting on project activities to meet deadlines.
• Focus on solving customer’s problems, striving to understand their needs.
• Be aware of the key IT and cyber risks, proactively operating to minimise these risks within the remit of the role, acting quickly to notify of any potential or  identified IT risks through the appropriate incidents and escalations process
• Maintaining end-user computing solutions including physical desktops, mobile devices (laptops, tablets, smart phones), printers, and end-device security including remote access technologies.
• To be a car driver and have access to a car during office hours and willing to drive between locations.

Essential technical skills:

- Windows Server 2016/2019

- Windows 10/11 desktop systems

- Microsoft Azure

- Office 365 and the MS Office Suite

- Microsoft Exchange, Teams, OneDrive, SharePoint

- Active Directory

- Group Policy, DNS, DHCP

- Desktop Deployment Services

- Networking (Switching/VLANs/Routing/Firewalls – Cisco and HP preferable)

- Email and Web Filtering Systems

- Managed Antivirus

- Enterprise Wireless administration

- Printer Management

Why Norwood?

• The opportunity to work for a leading UK charity
• Competitive salary & benefits package
• Generous annual leave entitlement
• 1pm finish on a Friday
• Workplace Pension Scheme: Plan for your future with confidence. 
• Employee Assistance Programme: We care about your well-being. 
• £300 When You Introduce a Friend: Spread the word and reap the rewards. 
• Free Eye test & Eyewear allowance         
• Access to ‘Blue Light’ discount scheme  
• Cycle to work scheme  
• Excellent career progression pathway

If you're ready to embark on a rewarding journey where every day brings new challenges and opportunities to make a difference, apply now to become our newest 2nd Line Support Engineer! 

If you are interested in this role, please apply and our Recruitment Team will be in touch. 

We reserve the right to close this advertisement early if we receive a high volume of suitable applications.

Due to the high number of candidates who apply to our roles at Norwood, please note we can only provide feedback following an interview, if shortlisted.

We actively celebrate everyone's different abilities, sexual orientation, ethnicity, faith, and gender. Everyone is welcome and supported in their development at all stages in their journey with us.