Housing Officer (Rents)

Temporary-Full Time– 12 Months

We have an exciting opportunity for a Housing Officer to work in The Income Management Team in the Landlord Services Directorate. We are passionate about providing excellent customer care and supporting tenants who are in financial difficulty. We are a very successful team who has a great track record of helping tenants to ensure that their rent obligation can be met.

As a Rents Housing Officer, you will be the primary contact for tenants who are concerned about paying their rent. You will work collaboratively with colleagues in the Landlord Services Directorate and external partners to ensure an effective front line service is provided. You will be instrumental in maximising rental income by providing support, collecting rent, giving debt advice, and providing information and assisting tenants with benefit related queries.

South Yorkshire Housing Association (SYHA) is a charitable organisation managing more than 6,000 homes and supporting hundreds of people to lead independent lives. Our ideal candidate will have:

• Ability to work as a member of a team
• Welfare and Benefit knowledge including Universal Credit
• Experiencing of liaising with external agencies
• Ability to work on own initiative and independently
• Ability to deal with difficult and stressful situations
• Ability to demonstrate working knowledge of tenancy agreements
• Excellent numerical skills
• Excellent communication skills
• Excellent digital skills (including Word, Excel, and CX Housing Management System)
• Must be passionate about customer care.
• This post attracts essential car user status: therefore, the post holder must have a full driving license and access to a vehicle during working hours. Car parking facility will be provided.

Some of SYHA’s Benefits:

• Generous holiday entitlement – 27 days annual leave, statutory bank holidays, plus an additional 4 SYHA days
• Flexible working options including Flexi Time, Condensed Hours, Part Time
• Excellent benefits including SYHA Rewards - employee discount scheme, which offers cash back and shopping discounts
• Westfield Health (employer paid)

Salary Scale: 4B/C - £32,537

Working Hours: Full time 37 hours

Who we are:

At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.

Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.

Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.

For an Informal Discussion Contact: Janet Hartley (phone number removed) and Darren Joyce (phone number removed) - Rent Team Leaders

Closing Date 27th October 2024

Interview Date:8th November 2024