Purpose of the role

As a member of this busy and active team, you will provide a warm welcome to visitors and employees, ensuring accurate safety registration and always maintaining a positive and approachable demeanour. You will be an integral part of a ‘go-to hub’, dealing with a variety of queries and ensuring top class service throughout.

You will be the first point of call for anything Luton Hub related and if you can’t help personally, you’ll know exactly who can!

This is a part time role for 15 hours per week, over 5 days.

Key responsiblities

As well as upholding an efficient reception area, you will be utilising your excellent administration skills to support the overall smooth operation of the Luton Hub and our other office and hub facilities, as well as providing invaluable support to the wider team, including but not limited to:

• Receiving and distribution of both incoming post
• Overseeing the overall operation of the building including general facilities, catering and refreshments, cleaning standards and stationery supplies
• Supporting with the operation of hub facilities including answering user queries, replenishing stationery and refreshment supplies etc 
• Fielding and responding to general website enquiries
• Administration and communication of tenancy changes to local Councils
• Fulfilling a Fire Warden and First Aid role in line with legal requirements
• Other ad-hoc administration duties as required

As we continue to evolve as a business and embark on new ways of working, your ‘can-do’ attitude will allow you to embrace any new challenges and help embed the business culture.

Skills & Experience

• You thrive in a busy and active environment and have a fantastic ability to multitask
• You have proven experience working in a reception environment
• You are a real people person and are passionate about providing excellent customer service
• You have proven experience within an administrative role and have the ability to prioritise a heavy and varied workload, whilst working at pace
• You are proficient in letter writing and have exceptional attention to detail
• You love being part of a team and have great communication skills

What's in it for you? 

• 25 days annual leave
• Annual Leave Purchase Scheme
• Pension
• Vitality Healthcare
• Opt in dental insurance programme
• Annual bonus scheme
• The Stonegate discount card offering discounts across our managed estate
• Online benefits portal offering discounts across the High Street and other retailers

At Stonegate Group, we're proud to be the biggest operator of pubs, bars, and late-night venues in the United Kingdom. Our leading brands are diverse and well-known, including names like Slug & Lettuce, Be At One and Popworld. Find out more about a career with Stonegate Group at (url removed).

If you have a disability as outlined by the Equality Act 2010 and require reasonable adjustments to be made during the recruitment process, please let us know in advance so that any support, aids or adaptations can be put in place to assist you. You can contact us on (url removed).

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