Job Title:                     Key Account Manager

Salary:                         £40,000 - £45,000 + Bonus

Benefits:                      To be discussed at interview

Job Type:                    Permanent

Location:                     Sheffield, South Yorkshire

Job Start date:            ASAP

We’re supporting our client, a leading global manufacturing and engineering company based in Sheffield, who are looking for a Key Account Manager to join their growing team. The successful Key Account Manager will have experience of building relationships with existing customer base, customer service, upselling and conflict resolution.

Position Overview: As a Key Account Manager, you'll be responsible for managing and expanding relationships with strategically important multinational accounts. Your primary focus will be delivering exceptional customer service, driving revenue growth, and ensuring the successful onboarding and retention of key accounts. You’ll also act as the primary liaison between the customer and the organisation, ensuring alignment between customer needs and company offerings.

Responsibilities for Key Account Manager:

• Develop and maintain strong, long-lasting relationships with key customers.
• Serve as the main point of contact for assigned accounts, ensuring a high level of customer satisfaction.
• Address and resolve any issues or concerns that arise, ensuring prompt and effective solutions.
• Oversee the onboarding process for new accounts, ensuring a smooth and efficient transition.
• Collaborate with internal teams to deliver technical support tailored to the specific needs of each customer.
• Act as the communications bridge between the customer and the organisation.
• Facilitate clear and effective communication to ensure customer expectations are met and exceeded.
• Develop accurate revenue forecasts for assigned accounts, based on market analysis and customer insights.
• Regularly review and adjust forecasts to reflect change in customer needs and market conditions.
• Identify opportunities for account growth and develop strategies to achieve sales targets.
• Create and executive account plans, including goals, strategies, and action plans.
• Propose and implement strategies to expand account revenue, including upselling and cross-selling of products and services.
• Monitor market trends and competitor activities to anticipate customer needs and adjust strategies accordingly.
• Create and executive strategic account plans that align with both customer objectives and company goals.
• Gather and analyse account-specific insights to drive decision-making and tailor strategies.
• Review and negotiate pricing and contract terms with customers, ensuring competitiveness and profitability.
• Manage contract renewals and amendments, working closely with legal and finance teams.
• Develop and implement strategies to enhance customer loyalty and retention.
• Address potential issues proactively to prevent churn.
• Ensure the timely and successful delivery of solutions to customer needs and objectives.
• Address and resolve any customer issues or concerns promptly and effectively.
• Gather and act on customer feedback to continuously improve service delivery and customer satisfaction.

Job Application:

If you would like to be considered for the role of Key Account Manager, please apply with your full CV - or call us now. Whilst this position may not be of interest to you or suit your skills and experience, please don’t hesitate to get in contact with a member of the team at Willcox Matthews to understand how we can support you.

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We take your application seriously and we make every effort to respond to all applicants.

Candidates must be eligible to work and live in the UK