Responsibilities will include:

• Reconciliation of tenant accounts and resolving tenant queries with a specific focus on clearing unmatched cash and credit notes.
• To collect any outstanding charges from tenants.
• Provision of accurate arrears reports.
• Chase tenants by telephone, email, or letter to recover outstanding sums.
• Achievement of client collection statistics targets.
• Update tenant contacts on system.
• Liaise with treasury team over allocation of funds.
• Assist treasury team to ensure unallocated cash kept to a minimum.
• Work within the best practice guidelines to ensure a common and consistent approach is used across the company.
• Any other duties necessary to assist with the running of the various portfolios within the team.