Housing Scheme Manager

Southend on Sea, Essex

£23,346.50

Permanent, Full Time (35 hours per week)

Flexible working hours between 8.00am - 6.00pm Monday – Friday

One weekend per month

We’re seeking a motivated and compassionate Scheme Manager to undertake various duties at our sheltered accommodation at Leyland Court.

In this key role, you will play a crucial part in supporting residents by providing assistance with daily tasks, ensuring their safety and security, and addressing any concerns related to repairs and maintenance. You will be responsible for managing potential risks and maintaining a safe living environment for the residents.

Your role will involve close collaboration with residents, colleagues and external agencies to build strong, supportive relationships. You will need to possess exceptional communication skills to effectively engage with residents, colleagues, and external partners. Your role will require active listening and empathetic communication to understand the specific needs of each resident.  

You will be required to:

• To respond to any emergency alarm calls during the working day from residents and to act in accordance with the above.
• To maintain a diary for the scheme recording all instances where the master keys are used and other matters/occurrences of importance. 
• To maintain a filing system and to ensure that these records are readily available in the event of an emergency and keep care line appraised of changes in details and details of new residents.
• Promote the use of the resident's lounge and to stimulate the social life of the scheme by facilitating and running community events.

To be successful in this role you must have:

• Previous Scheme Manger or Warden experience is desirable but not essential.
• Strong problem solving and communication skills.
• Customer service and administration skills.

Due to the nature of the post, a satisfactory enhanced DBS disclosure is required.

Closing date: 24th October 2024

Interview date: To be confirmed

If you think you have the qualities to excel in this role, apply today!

The successful applicants will be required to provide proof of eligibility to work in the UK. 

Please note that at this time, we're unable to accept applications from candidates who require visa/work permit sponsorship.  We appreciate your understanding and we welcome applications from all candidates who are eligible to work in the UK without sponsorship.

Rewards & Benefits

We offer a range of benefits including an excellent pension scheme, healthcare cash plan, Cyclescheme and season ticket loans. Further to this you can expect generous holiday and paid leave allowances, tailored induction programme and fantastic ongoing training and development opportunities.

Values-Based Recruitment

Estuary has a value-based recruitment policy which means our selection process is aligned with our core values of Respect, One Estuary, Accountable and Responsible.

Safeguarding & Recruitment                                     

Estuary is committed to safeguarding and practices safer recruitment standards and expects all staff to share the commitment to safeguarding children and people with care and support needs.

Estuary is Inclusive

At Estuary, we're committed to embedding equality and diversity at the heart of our work. We aim to be an inclusive organisation, where individual differences are respected, where staff, people who use services, as well as their families and carers, are treated with dignity and on the basis of their merits, abilities and needs, and where everyone has a fair opportunity to fulfil their potential without suffering discrimination or disadvantage.

We always strive to recruit the person most suited to the job, and we welcome applications from people of all backgrounds.

Anonymous Shortlisting

To further support our aim to be an inclusive employer, we use specific software to remove all person-identifiable information from CVs, including name and dates of employment/education, also date of birth, age and gender where a candidate has included these details in their CV.  Your personal details will only be made available to hiring managers if you are selected for interview.

Estuary is Disability Confident

We're also a certified Disability Confident Employer, which means we are committed to employing people with disabilities, and that we will:

• Actively seek to attract and recruit people with disabilities
• Provide a fully inclusive and accessible recruitment process
• Offer a guaranteed interview to applicants with disabilities who meet the minimum criteria for the vacancy
• Be flexible with our assessment process to ensure applicants with disabilities have the best opportunity to demonstrate their ability to do the job
• Make reasonable adjustments to support people with disabilities as needed.

Accessibility

If you are unable to use the online process to apply, please call us on (phone number removed) to request an application pack in an alternative format.