RL31135

HGV Sales Advisor

Heathrow
42.5 hours per week, Monday to Friday (with 1 in 3 Saturdays, 7.00am to 12 Noon)
Shift Rotations:

• Early: 5.50am - 2.50pm
• Middle: 8.00am - 5.00pm
• Late: 10.00am - 7.00pm

About the Role:
We are looking for a professional and experienced HGV Service Advisor to join our clients' Commercial Service Team at Heathrow. If you have experience working with HGVs and in customer service within a commercial vehicle environment, or if you're a Service Advisor from another automotive sector eager to learn about HGVs, we want to hear from you.

Key Responsibilities:

• Professionally handle customer interactions, both in person and over the phone.
• Manage Work in Progress (WIP) for the workshop, including MOT and service scheduling.
• Keep customers updated on vehicle progress, flagging any potential delays.
• Clarify the nature of repairs with both customers and the workshop (Retail/Warranty/Contract).
• Promote additional services or repairs where applicable.
• Add parts to WIPs and ensure parts are ordered upon relevant authorization.
• Ensure customer reception area maintains high standards of professionalism.
• Assist in parts sales to meet targets.
• Process invoices and manage payment collections.
• Maintain vehicle history and service records accurately, in line with customer and regulatory standards.
• Support sub-contract work arrangements as needed.
• Build rapport with staff and customers, providing excellent customer service at all times.
• Stay up to date with franchise requirements and training.
• Promote the company's image and maintain high health and safety standards.

Skills and Experience:

• Exceptional customer service skills with excellent verbal and written communication.
• Strong organisational and administrative capabilities.
• A proactive and problem-solving approach, with the ability to meet deadlines and multi-task.
• Knowledge of technical and analytical skills, especially in working with statistical and costing data.
• Ability to work both independently and as part of a team in a fast-paced environment.

What We Offer:

• Comprehensive manufacturer training programs.
• 30 days of annual leave, including bank holidays.
• Additional leave for service milestones (3, 5, 7, and 10 years).
• Holiday Purchase Scheme (up to 3 additional days).
• Employer Statutory Pension Scheme.
• Free annual Class IV MOT.
• Mental Health First Aiders available.
• Referral bonus for introducing technician candidates (£1500!).
• Full two-week paid paternity leave.
• Personal Accident Scheme & 2x Death in Service Policy.
• Corporate uniform provided.
• Cycle-to-work scheme.
• A supportive and friendly working environment in a family business.

Bonus: Quarterly bonus paid upon reaching pre-set targets.
Salary: Competitive, with 1.5x pay for Saturday hours in addition to base salary and bonus.

To apply for this role, please send your CV to (url removed) or call (phone number removed) for more information.

If this role would not be of interest to you but may be a suitable friend or colleague, we can offer paid referral fees for successful placements.