Autocentre Assistant Branch Manager - Permanent - £29120 plus bonus

Join this growing family run business and work in friendly, fast paced environment, but in a team that supports each other.

Colleagues:

Branch Manager, Technicians, Fitters and Apprentices

Main Job Purpose:

To assist the manager in delivering business results through the effective management and co-ordination of the branch, delivering high quality and efficient services to customers while customer satisfaction, service and profitability targets are achieved.

Competencies:

High level customer service, ability to communicate with wide variety of people, sales focus, commercial awareness, ability to lead by example, initiative and self-motivated, honesty & integrity, computer literate.

Role Specific

Skills:

The assistant manager possess the technical understanding of all products and services offered by the company, is fully conversant with the company standards & work instructions and fully understands and applies the company systems and procedures.

Purpose of Job

To assist the Autocentre manager in maintaining the efficiency of the branch and provide excellent quality of service to customers.

Job Responsibilities and Tasks

General

• To promote and maintain the company image, acting as a brand ambassador

• To support and assist the Branch Manager

• Keeping up to date with all services and products offered by the company and your individual site

• Ensure compliance with Health & Safety at work Act 1974 and the company’s policies, including any related legislation

• Ensure that the Autocentre housekeeping standards are maintained at all times

Sales

• Pre-populating Service/MOT Inspections with vehicle history and service interval requirements (undertaken day before vehicle is booked in)

• Utilising all sales opportunities whilst providing an honest, transparent and informative service to all customers (fuel/oil treatments on service work, additional work required following inspections, customers enquiring for quotes)

• Actively waiting for Inspections to come through and liaising with manager to confirm which Inspections still need to be completed

• Building up Inspection Report quotes and acquiring costs from relevant suppliers. Sending Inspection Reports to customers and following up if they have not responded within a 15-minute timescale

• Clearly and concisely communicating any identified work required to customers either face to face or on the telephone

• Agreeing and setting reminders to contact any customers that do not want to have work done on the day

• Having an overall awareness of branch GP and NPS scores whilst striving to maintain these to a high level

General operations/Admin

• Ordering all parts with relevant suppliers for following day’s jobs

o Confirming customer details correct alongside address, email, and telephone number

o Confirming work being undertaken and overall cost

o Communicating what to expect once their vehicle has been left with us (inspection that will be carried out, phone call or online report they will receive and how to authorise any extra work required)

• Ordering further parts for any authorised work and updating the technicians/branch manager with additional work expectations

• Keeping up an overall awareness of all jobs on site and the current progress/status of each job whilst ensuring all customers are kept informed and updated throughout their entire booking in a timely manner, including when their vehicle is ready for collection

• Adding invoices onto systems when parts are received

• Returning any unused stock items, and managing the returns procedure to ensure stock levels are kept to a minimum

• Chasing suppliers for Credits if not received

• Overseeing and taking ownership of all operations, sales and customer satisfaction within the branch in the Branch Managers absence

Any other duties that the company may request from time to time that have not been included in the above.