We have a fantastic opportunity to join a Customer Support Team, on a temporary basis for a period of 12 weeks initially.  As a Customer Support Specialist, you will be a front-line support for our clients’ customers.  Providing service and maintenance solutions through the processing of Guarantee schemes in addition to providing assistance on an ad-hoc basis to the Warranty Team in response to expected fluctuation of seasonal demands.

Role & Responsibilities:

• Working through a backlog of guarantee schemes
• Processing cards
• Warranty administration
• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives
• Build sustainable relationships and engage with customers by going the extra mile
• Collaborate with team members and field engineers
• Provide tailored advice and recommendations
• Maintain accurate records on the internal systems providing a clear and concise audit trail
• Meet personal/team performance targets

Knowledge and Experience Required:

• Experience in a customer service and administrative role
• Excellent written and verbal communication skills
• Attention to detail and excellent organisation skills
• Service-orientated with an empathetic and pragmatic approach
• Resilient, find solutions to day-to-day challenges
• Efficient in your approach, ensuring the needs of the customer and the business are considered when making decisions
• Ability to work with Microsoft Office 365

Hours: 9 am – 5 pm Mon – Fri (Hybrid working up on successful training) 

Location: Trafford Park 

£14.29 Per hour (Paid Weekly)