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We are actively building diverse teams and welcome applications from everyone

Role: Field Service Technician EPOS
Located: Field Based- Covering areas across Doncaster (DN), Sheffield (S), Hull (HU) and Lincoln (LN)
Package: Competitive pay, plus bonus, company van, pension and additional company benefits
Shift Pattern: 37.5 hours per week working Thursday- Monday 

About Ricoh:

Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. To keep up with the pace of change in the workplace, we have built an extensive portfolio of innovative, industry-leading digital services spanning everything from Cloud & IT infrastructure solutions to process automation tools.

Everything we do is designed to help individuals achieve fulfilment through work. Through technology, we make work smarter and more creative. Enabling people to lead purposeful working lives and organisations to become more productive, sustainable and profitable.

Find out more about Ricoh Today
 

What you will be doing

• To provide a technical service to customers, including installation, maintenance and repair of equipment. To ensure customers receive a satisfactory service in line with agreed service level agreements
• To maximize revenue by identifying potential business and professional service opportunities, whilst carrying out day-to-day duties
• Management and control of vehicle/site stock, to improve first time fix levels to customers
• Manage used stock returns to ensure maximum throughput into the repair cycle
• Effectively repair customer equipment to maintain the highest levels first time fix
• Customer centricity, ensuring high levels of customer satisfaction

We are an equal opportunities employer

We are an equal opportunities employer

We are open to discussing adjustments to the recruitment process if needed. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

Striving for inclusion and diversity isn’t just the right thing to do. Diverse approaches, perspectives and experiences make us more innovative, lead to better decisions and help us better understand the needs of our customers.

To empower you to bring your full identity to work, we have employee-led affinity groups in LGBTQ+, gender and ethnicity that allow members to explore issues and challenges surrounding shared identities, experiences and beliefs.

Click here to learn more about life at Ricoh.