Commercial Sales Operations Manager

3 days in office 2 days working from home

As the Commercial Sales Operations Manager, you will lead the front-end quoting team, driving sales efforts to strengthen our market position. You’ll collaborate with sales, pre-sales, account management, and senior leadership to ensure deals are completed and sales targets are met.
This role focuses on optimising processes, improving sales effectiveness, and leveraging analytics to track performance. You'll also identify growth opportunities through market analysis and play a key role in strategic decision-making. If you're ready to lead a high-impact team and drive results, this is a great opportunity for you!

As a Commercial Sales Operations Manager you will

• Manage and deliver pricing and quotations to customers utilising the resource of a dedicated quoting team.
• Monitor and delegate taking customer orders and ensuring quotes are available in a timely manner, striving to build a right first time culture and working practices within the team.
• Building, maintain and develop relationships with customers both existing and new.
• Advise customers of additional products and services which may fit their business needs.
• Identify opportunities for deals and volume opportunities.
• Monitor and manage the team to complete daily quotes and tenders including processing of PO’s, including the on-going review of team productivity.
• Work to ensure tasks and activities are complete, efficiently, and effectively for internal and external stakeholders, including pipeline management for the quoting queue, ensuring priorities and escalations are managed and dealt with in a timely manner, through the implementation of team SLAs and operational processes to ensure high levels of customer and stakeholder service levels are maintained.
• Ensuring that there is a positive customer experience that is cost effective and maximises productivity time.

In order to set you up for success we are looking for the following skills:

• Proven experience in a sales-driven environment, managing internal quoting, pricing processes, and teams.
• Experience with cisco quoting would be advantageous
• Proven success in leading cross-functional teams to achieve sales objectives and targets.
• Effective planning skills, executive presence, and strategic thinking.
• Excellent written and verbal communication; able to present complex information clearly and effectively.
• Strong analytical abilities to interpret data and translate findings into actionable strategies.
• Collaborative, customer-focused, self-motivated, and able to inspire and lead a team in challenging situations.
• Effective relationship-building, leadership, mentoring, and delegation abilities.
• Comfortable with difficult conversations, turning challenges into business opportunities.

About us

Comms-care is a leading channel-only provider of IT support and service solutions. We assist over 850 channel partners and support over 30,000 active service contracts. Holding Gold Partnership status with both Cisco & Microsoft, Comms-care manage all aspects of the IT lifecycle from Consultancy, Design, and Implementation to Managed Services and Reactive Field support across a number of technologies including security, servers, desktops, voice & unified communications, data-centre and wireless.

Comms-care is part of the Ingram Micro Group who are a Fortune 100 company and globally the largest technology distributor of IT products and services. 

Make an application to join the team!

Our team is as much about our people as it is our customers and business partners. Our fantastic #oneteam mentality has allowed us to continue delivering phenomenal service to our customers in a predominantly remote based environment We want associates with a strong desire to succeed. We offer a competitive base and benefits package.