Service Advisor Required in Oxford

• Company Type: Franchised Main Dealer

• Salary Details: £27k Basic Salary + Bonus

• Working Hours: Monday to Friday 8am - 6pm - NO WEEKENDS

• Job Benefits: Full manufacturer training programme, lucrative bonus package, established motor group with sites across the UK which offer career progression opportunities

Job Summary:

• Act as the first point of contact for customers requiring vehicle servicing or repairs

• Provide a warm and professional welcome to all visitors and assist with their service-related inquiries

• Effectively schedule service appointments and manage the service team's workload

• Communicate service updates and recommendations clearly to customers

• Ensure accurate and timely completion of all service-related documentation and invoicing

• Assist in resolving customer concerns and complaints with empathy and professionalism

• Collaborate with the service team to maintain a clean and organized service department

Essential: 

• Prior experience as a Service Advisor within a car dealership or automotive environment

• Strong communication and interpersonal skills with a customer-focused approach

• Excellent organizational abilities and the capability to multitask effectively

• Proficiency in using dealership management systems and related software

• Ability to remain calm and composed under pressure while delivering high-quality service

• A commitment to upholding professional standards and ethical business practices

Full vacancy details for this Service Advisor role are available to registered candidates. Apply now with your CV to Charlotte Lightfoot at Monday Matters Recruitment.